Associate Director, Clinical Services - Remote

Covenant Living Communities and Services•Skokie, IL

22h•$113,689 - $197,170•Remote

About The Position

The Associate Director, Clinical Services is the central-office resource for community personnel on clinical operations in Skilled Nursing and Assisted Living. The role develops, facilitates, implements, and maintains healthcare operational, clinical, regulatory, and financial standards for an assigned region. It also develops performance-measurement tools, monitors performance, and coordinates plans or resources to help communities meet or exceed standards. The position promotes high-quality resident care, operational efficiency, staff development, and regulatory compliance. The Associate Director partners with central-office teams and community leadership across healthcare operations. The position requires 50% travel to assigned Covenant Living communities and may be performed remotely from a home base when not traveling. Responsibilities include oversight of clinical quality and compliance; developing clinical programs and monitoring staffing, performance indicators, and outcomes; collaborating across departments and with healthcare providers; managing clinical resources and reimbursement processes; mentoring and supporting clinical staff and leaders; assisting with investigations, performance improvement, and risk-reduction plans; coordinating healthcare training; and supporting communities before, during, and after licensure surveys. Other duties may be assigned.

Requirements

Current Registered Nurse licensure in one or more states within the assigned region.
Extensive clinical experience of 5 or more years in a healthcare setting.
Leadership experience of 5 or more years in a healthcare setting.
Proven ability to manage and motivate clinical staff.
Demonstrated ability to develop and implement clinical programs and initiatives.
Strong knowledge of healthcare regulations, policies, and procedures.
Excellent communication, interpersonal, and leadership skills.
Strong analytical and critical-thinking skills.

Nice To Haves

Bachelor's degree in nursing preferred.
Registered Nurse licensure in all areas of the regional assignment preferred.
ANCC certification preferred.
RAC-CT certification preferred.
Infection Control certification preferred.
Experience with training-plan curricula is a plus.

Responsibilities

Implement and maintain clinical policies and procedures, ensure compliance with healthcare regulations, and oversee quality assurance programs.
Collaborate with the Associate Vice President of Healthcare Regulation, Compliance, and Quality to develop, review, and implement regulatory, compliance, and quality programs.
Review and assist in developing guidelines that adhere to regulatory directives.
Monitor, audit, and validate practices; identify problems; and work with healthcare personnel to correct inconsistencies and revise standardized practices.
Ensure required documentation, including care/service plans and assessments, is completed on time and complies with federal and state regulations.
Oversee resident care and adherence to the facility's customer service philosophy.
Develop and implement clinical programs and initiatives to improve patient care and outcomes.
Monitor staffing levels and PPD performance against healthcare-setting benchmarks and drive continuous improvement.
Monitor and drive KPIs including occupancy, staffing, clinical outcomes, financial performance, and resident satisfaction.
Work with other departments, healthcare providers, and stakeholders to enhance patient care and streamline operations.
Support Skilled Nursing and Assisted Living sales and outreach goals in collaboration with outside marketing support.
Collaborate with central-office leaders, including dining and facilities management, to support smooth community operations.
Manage clinical budgets, resources, and supplies effectively.
Optimize Medicare, Medicaid, and managed-care reimbursement processes and ensure compliance with reimbursement and regulatory guidelines.
Guide and mentor clinical staff, including involvement in hiring, orientation, performance evaluations, and professional development.
Participate in interviews for healthcare leaders and other nursing leadership positions as needed.
Provide oversight and onsite community support when key leaders are absent for extended periods, including serving in interim nursing leadership when necessary.
Collaborate with and assist in facilitating orientation and onboarding for new healthcare leaders in the Covenant Living Communities and Services system.
Partner with community leaders and central-office team members on allegations and performance-improvement cases.
Investigate suspected abuse allegations and resident injuries; report occurrences and complete root-cause analyses in a timely manner.
Help coordinate action plans to reduce liability and risks related to compliance surveys, and assist with plans of correction as needed.
Co-author employee performance-improvement documents for healthcare workers as needed.
Serve as the central-office resource for healthcare training and learning curricula, and identify and coordinate clinical consultants to help community leadership achieve plans.
Support communities before, during, and after annual licensure surveys for skilled and assisted living; review survey reports and plans of correction before submission and collaborate on possible IDRs.