Associate Director, Client Services

Kobie Marketing•Dallas, TX

3d•Remote

About The Position

Kobie is hiring an Associate Director, Client Services to lead day-to-day client relationships and internal partnerships for one or more retail accounts. The role shapes loyalty strategy using data and insight and leads cross-functional teams in delivering programs that support clients’ business results. The Associate Director works with recognized retail brands whose loyalty programs span stores, apps, and ecommerce, navigating promotional calendars, peak seasons, and program models such as tiers, co-brand cards, and paid memberships. The position partners with Strategy and Decision Science teams to turn customer data into recommendations, leads client conversations and campaign initiatives, anticipates and resolves issues, identifies account expansion opportunities, and owns client readiness for launches and major initiatives. The role is remote-first, with periodic travel as needed and travel of up to 15% specified.

Requirements

8 to 10 years of experience in marketing, customer loyalty, or CRM roles.
Strategic vision paired with hands-on execution.
Strong analytical skills and comfort turning data into decisions.
Knowledge of CRM, loyalty platforms, and customer segmentation.
Ability to lead cross-functional teams through influence in a fast-paced environment.
Bachelor's degree in marketing, business, or a related field.
Ability to travel up to 15%.

Nice To Haves

Loyalty program management experience.
Background in retail, ecommerce, or hospitality.
Client services or sales experience.
An advanced degree or certification in marketing or customer engagement.

Responsibilities

Own working relationships across assigned accounts, lead client meetings, build trust with multiple stakeholders, and contribute to client satisfaction.
Partner with Strategy and Decision Science teams to turn customer data into recommendations that improve participation, redemption, and return on investment.
Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners.
Anticipate issues before they escalate and drive them to resolution.
Identify account expansion opportunities and develop growth roadmaps for account leaders to take to clients.
Lead product conversations and own client readiness for launches and major initiatives.
Lead cross-functional teams through influence to deliver client loyalty programs.