Associate Director, Client Management (Influencer & Celebrity)
About The Position
Brilliant is hiring a full-time Associate Director, Client Management for its Influencer & Celebrity team. This client-facing, project-management-first role owns the day-to-day client relationship and ensures influencer programs are delivered on time, within budget, and to a high standard. The role serves as the primary client contact, leads calls and meetings, documents decisions and next steps, manages approvals, and keeps clients proactively informed. The Associate Director owns campaigns from kickoff through final reporting, maintaining timelines and project trackers and coordinating creator outreach, contracts, product shipments, content drafts, approvals, launch dates, and usage windows. The role also manages assigned account budgets and monthly billing reconciliation, supports profitability and scope tracking, and oversees and mentors specialists and coordinators. It contributes to client management processes and playbooks and keeps current with social platforms and influencer marketing trends. Brilliant is a fully remote performance marketing agency founded in 2008. Its work spans PR, Influencer, Social, Paid Media, Affiliate, Retail Support, Experiential, and AI Intelligence, with particular expertise in family-focused brands.
Requirements
- 5–7 years of client service or account management experience, including at least 3 years in influencer marketing.
- Experience in a high-volume influencer agency setting managing many creators and multiple brands simultaneously.
- Deep understanding of influencer budgets, including talent rates, fees, gifting, usage rights, whitelisting costs, and client budget rollups.
- Experience leading monthly billing reconciliation and tracking account profitability.
- Highly organized, with a strong record of maintaining trackers and meeting deadlines.
- Fluency in project management tools such as AirTable or Asana.
- Familiarity with CreatorIQ, HypeAuditor, Shopify Collabs, or similar platforms.
- Working knowledge of paid, gifted, affiliate, and ambassador programs, as well as whitelisting, Spark Ads, and Partnership Ads.
- Experience overseeing or mentoring junior team members.
- Excellent written and verbal communication skills and composure and confidence on camera in client meetings.
- Ability to manage up and down and coordinate many moving pieces.
- Resourcefulness, commitment, deliberateness, and enjoyment of completing tasks.
Nice To Haves
- Large-agency experience is strongly preferred.
- Experience with parenting, baby, kids, toy, or family lifestyle brands.
- Experience with celebrity talent partnerships and working with agents, managers, and publicists.
- Experience with integrated campaigns combining influencer marketing with PR, experiential, or retail activations.
- Interest in Amazon, online shopping, and discovering new products.
Responsibilities
- Serve as the primary day-to-day contact for multiple influencer and celebrity accounts across Zoom, email, and Slack.
- Lead weekly status calls and client meetings and send same-day recaps with next steps, owners, and deadlines.
- Develop trusted client relationships by understanding clients’ brands, products, retail calendars, and stakeholders.
- Proactively manage client expectations, flag risks, present solutions, and keep clients informed.
- Compile campaign data, content, and results for client reviews, QBRs, and milestone presentations.
- Identify incremental opportunities within existing accounts and bring them to leadership.
- Own campaign timelines from kickoff through final reporting and ensure programs meet client objectives and deadlines.
- Build and maintain project management tools and trackers that provide a shared source of truth.
- Track creator outreach, contracts, product shipments, content drafts, approvals, go-live dates, and usage windows.
- Coordinate with strategy, talent, paid media, PR, social, and analytics teams to keep integrated campaigns in sync.
- Ensure programs meet FTC disclosure guidelines and brand safety standards, and address creator issues promptly.
- Manage influencer budgets, including talent spend, gifting, product costs, fees, and paid amplification.
- Maintain budget trackers and flag potential overages or underspend.
- Lead monthly billing reconciliation with finance and ensure creator payments, invoices, and client billing align.
- Provide input on account profitability and scope and raise concerns about work drifting out of scope.
- Oversee specialists and coordinators on campaign execution and set standards for client correspondence, follow-through, and attention to detail.
- Mentor junior team members and support their training and growth.
- Improve client management processes, templates, and playbooks to support quality as the team scales.
- Monitor TikTok, Instagram, YouTube, Facebook, Pinterest, and emerging platforms, and share trends with clients and colleagues.
- Contribute energy to brainstorms and encourage bigger thinking.
Benefits
- Unlimited PTO.
- Paid time off between Christmas and New Year's.
- Fabulous Fridays, with the work day ending at 3 p.m. all year.
- 401(k) with a 3% company match, immediately vested after the initial 3 months.
- Medical, dental, and vision coverage.
- Medical and Dependent Care FSA.
- Company-paid life insurance.
- Company-paid long-term disability.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
