Associate Director/ Academic Support

Louisiana State University

22h•Onsite

About The Position

The Associate Director of Academic Support provides strategic leadership and oversight for academic support programs within the LSU Center for Academic Success (CAS), including tutoring and Supplemental Instruction (SI) housed within the Shell Tutorial Center (STC). The role directs program administration, assessment, and continuous improvement to promote student learning, academic achievement, retention, and graduation. It also provides leadership and professional development for academic support staff, oversees resources and operations, and uses data-informed practices to evaluate effectiveness and identify opportunities for growth. The Associate Director collaborates with university colleges, faculty, academic departments, and campus partners to strengthen and expand academic support services. The position contributes to CAS’s strategic direction and ensures programs align with Center, division, and university priorities. It oversees program budgets, staff and graduate assistants, assessment and reporting, outreach and communications, and relevant program certifications and accreditations. The role may require occasional evening and weekend work to support Center programs, events, and university initiatives. The position is based at LSU-BR and is not eligible for remote work. Employment is contingent on a satisfactory pre-employment background check. The position regularly engages in financial matters, including handling university funds, and requires a credit check. Employees are expected to refer students who appear to need emotional, behavioral, or mental health assistance to appropriate services and follow the stated procedures when a student may pose a danger to themselves or others.

Requirements

Bachelor's degree and five years of experience in a college learning center or related experience, including two years of supervisory, management, or leadership-related experience. The posting states that a degree is not required if the candidate meets the required years of experience.
Ability to work occasional evenings and weekends as needed.
Valid U.S. work authorization at the time of hire and throughout employment.
Satisfactory pre-employment background check.
Credit check, due to regular engagement in financial matters involving university funds.

Nice To Haves

Experience managing tutoring, Supplemental Instruction, or other academic support programs in higher education.
Experience with program assessment, strategic planning, budget management, and data-informed decision-making.
Experience developing collaborative partnerships with faculty and academic departments.
Knowledge of national academic support standards, certification processes, and evidence-based learning strategies.

Responsibilities

Provide strategic leadership and oversight for CAS Academic Support, including the Shell Tutorial Center, tutoring, and Supplemental Instruction programs.
Direct the administration, development, and continuous improvement of academic support programs.
Supervise professional staff and graduate assistants, provide guidance and performance evaluations, and oversee the Assistant Director responsible for daily tutoring and SI operations.
Oversee recruitment, hiring, training, and professional development of academic support personnel, including development opportunities for tutors and SI Leaders.
Establish and maintain program standards, policies, and procedures that support effective operations and compliance with university policies and professional standards.
Oversee academic support budgets, resource allocation, expenditures, funding proposals, and financial reporting.
Identify opportunities to strengthen and expand programs with academic colleges, departments, and campus partners.
Collaborate with the Director of CAS on strategic initiatives, program priorities, resource planning, and long-term goals.
Lead assessment and evaluation of academic support programs and use findings to identify improvements.
Oversee collection, analysis, and reporting of program participation, student outcomes, and key performance indicators.
Establish and monitor program goals, learning outcomes, and performance measures.
Use assessment findings to guide program development, resource allocation, and service delivery in alignment with strategic priorities.
Prepare and present reports, assessments, and recommendations to CAS leadership, university administration, academic departments, and other stakeholders.
Participate in Center-wide strategic planning and assessment initiatives.
Lead preparation, maintenance, and renewal of relevant academic support program certifications and accreditations.
Stay current with academic support research and best practices and incorporate evidence-based approaches into program planning.
Build and maintain collaborative relationships with faculty, academic departments, colleges, and campus partners.
Represent CAS Academic Support in university meetings, committees, and collaborative initiatives related to academic achievement, retention, and student success.
Collaborate with faculty and academic leadership to identify student learning needs and develop targeted support initiatives.
Communicate the value and impact of tutoring and Supplemental Instruction programs to campus stakeholders.
Develop outreach and marketing strategies to increase student awareness, engagement, and use of academic support services.
Coordinate opportunities for faculty and campus partners to collaborate on academic support initiatives, including the campus Academic Support Interest Group.
Represent CAS and LSU at regional and national conferences through presentations, professional engagement, and sharing effective practices.
Maintain engagement with professional organizations and networks to identify opportunities to strengthen academic support services.
Perform other duties as assigned.
Work occasional evenings and weekends as needed to support Center programs, events, and university initiatives.
Refer students who appear to need emotional, behavioral, or mental health assistance to appropriate services and follow required procedures in situations involving potential danger to the student or others.