Database Management Associate - MUSC Foundation

Medical University of South Carolina•Charleston, SC

20h

About The Position

The Associate, Database Management supports the integrity, security, configuration, and effective use of the MUSC Foundation’s constituent relationship management (CRM) systems and related data platforms. The position administers user accounts and permissions, maintains database configurations and reference tables, manages complex data imports and updates, monitors data quality, and supports consistent data management and governance practices. Working collaboratively with the Data and Analytics team, Advancement Services, Finance, and other institutional partners, the Associate serves as an internal resource for database structure, security, data standards, and system functionality. The position evaluates and resolves data and system issues; supports testing and implementation of system changes; provides database-related training and documentation; and recommends improvements to data management and administrative processes. Success in the role requires sound judgment, technical and analytical skills, attention to detail, and the ability to independently manage database responsibilities supporting fundraising and other Foundation business processes.

Requirements

Bachelor's degree or equivalent education and/or relevant work experience, and 3–5 years of related professional experience, or an equivalent combination of education and relevant experience.
Proficiency in Microsoft Excel, including data manipulation, filtering, and basic analysis.
Strong attention to detail and ability to identify data inconsistencies and errors.
Strong organizational, analytical, problem-solving, and documentation skills.
Ability to manage multiple priorities and collaborate effectively across teams and with technical and nontechnical stakeholders.

Nice To Haves

3–5 years of experience working with databases, CRM systems, data management, reporting, or a related field.
Experience administering user accounts, security roles, permissions, or system access.
Experience with data imports, exports, record maintenance, or data validation processes.
Experience maintaining database tables, code values, configuration settings, or similar system structures.
Knowledge of fundraising operations, gift processing, and constituent data management.
Experience with Salesforce, Raiser’s Edge NXT, Blackbaud CRM, or a similar CRM platform.
Experience creating database queries, reports, and constituent data exports.
Experience in healthcare, higher education, or nonprofit fundraising environments.
Familiarity with institutional data security, privacy, and confidentiality standards.
Familiarity with relational database concepts and basic SQL.
Familiarity with Power BI or another reporting and visualization platform.

Responsibilities

Administer CRM and related-system user accounts, security roles, permissions, and access levels; review and fulfill authorized access requests and periodically identify outdated or unnecessary access.
Maintain database configuration elements, including tables, code values, attributes, constituent codes, action types, relationship types, and other system settings.
Support system updates, enhancements, and releases through testing, validation, issue tracking, and communication with affected users.
Serve as an internal resource for database access, configuration, data standards, functionality, and appropriate system use.
Provide database training and user support for onboarding, role changes, troubleshooting, system navigation, data entry, imports, and established procedures.
Develop and maintain documentation covering security roles, permissions, configuration decisions, user guides, data standards, and administrative procedures.
Identify recurring system or user issues and recommend training, configuration, security, or process improvements.
Develop, maintain, and apply standards for constituent data entry, coding, maintenance, and use.
Monitor data for incomplete, inconsistent, duplicate, outdated, or incorrectly coded information; conduct quality reviews and audits, document findings, and coordinate corrective action.
Research and resolve complex constituent record issues and potential duplicate records in accordance with established standards and procedures.
Help establish data governance practices for data ownership, access, retention, confidentiality, security, quality, and documentation.
Evaluate the impact of proposed data changes on reporting, integrations, business processes, and downstream systems.
Develop quality-control procedures and validation methods for recurring data processes; identify systemic issues, determine root causes, and recommend sustainable solutions.
Support data archiving, retention, and historical-data practices with appropriate stakeholders.
Manage recurring and complex CRM and related-system imports, including source-data review, mappings, transformation requirements, matching criteria, and exception handling.
Configure and maintain import profiles, templates, and related documentation; validate import results and investigate exceptions.
Coordinate with data owners and source-system stakeholders to resolve recurring data issues and improve data-process accuracy and efficiency.
Support data exchanges and integrations between the CRM and fundraising, finance, communications, event, and institutional systems, including integration testing, data conversion, and migration.
Create and maintain CRM queries, exports, and data extracts; translate business needs into selection criteria, fields, filters, and outputs, and validate results before distribution.
Collaborate with reporting staff and technical partners on advanced reporting, data warehouse, SQL, and Power BI needs.
Protect confidential and sensitive data through appropriate access, handling, and distribution practices.
Collaborate with Advancement Services, Institutional Advancement, Finance, and other MUSC partners on database and data-related initiatives.
Serve as a technical liaison with CRM vendors and other system providers on database configuration, functionality, and issue resolution.
Participate in CRM implementation and related conversion, testing, integration, optimization, and system-enhancement projects.
Assess data and operational impacts of proposed system or process changes and communicate issues, risks, and recommendations to stakeholders.
Support special projects involving database cleanup, restructuring, migrations, security, process improvement, and system enhancements.
Perform other duties as assigned.