Associate Data Quality Specialist

CSC•Wilmington, NC

About The Position

We are seeking a meticulous and detail-oriented Associate Data Research Specialist to collect and maintain the integrity, accuracy, and reliability of customer and prospect data within company databases. The role requires an understanding of data management practices, strong analytical skills, and a commitment to high standards of data quality. The specialist audits and validates data, collects and maintains records, qualifies accounts and leads, analyzes trends, collaborates with marketing and sales, and supports compliance with data privacy and security requirements.

Requirements

Experience in data entry, data analysis, or data management, preferably in a research or analytical role.
Experience working with CRM systems to meet business needs; Salesforce is preferred.
Excellent analytical skills and attention to detail and accuracy.
Strong organizational skills and ability to manage multiple projects simultaneously.
Effective written and verbal communication skills and ability to collaborate across teams.
Experience with Microsoft Office Suite, including Excel and Word.

Nice To Haves

Experience with Microsoft Access.
Knowledge of data protection regulations such as GDPR and CCPA.

Responsibilities

Conduct audits and assessments of customer and prospect data to ensure accuracy and completeness.
Follow data validation processes and procedures to identify and correct inconsistencies.
Collaborate with departments to ensure data requirements are met and followed.
Collect, update, and maintain customer and prospect information accurately and efficiently in the database.
Tag and organize data so it can be retrieved for analysis and reporting.
Use data-matching applications to update or append bulk data feeds as needed.
Qualify accounts for various services using internal and third-party data sources.
Set up and monitor alerts from third-party sources to cultivate leads.
Work with sales teams and data providers to enhance existing lead programs.
Analyze data trends and patterns to provide insights supporting business decisions.
Work with marketing and sales teams to support their data needs and align with business objectives.
Assist in developing training materials and support staff in data management best practices.
Ensure compliance with data protection regulations and company data privacy and security policies.
Identify and mitigate potential data risks or breaches, and implement appropriate safeguards.