Technicien adjoint au service à la clientèle, bilingue (français et anglais) | Associate Customer Support Technician, Bilingual (French and English)

Applied Systems, Inc.•Toronto, ON

18h•$42,000 - $52,000•Remote

About The Position

Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do. We’re looking for an Associate Customer Support Technician, Bilingual (French and English) to join our Customer Support Team. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

Requirements

1+ years of customer service experience
Fluency in French and English
Strong written and verbal communication skills; strong telephone skills
Experience working with technology and Microsoft applications

Nice To Haves

Experience supporting customers in a fast-paced B2B or technology environment
Strong problem-solving skills and commitment to exceptional customer care
Comfortable with technology, including software, networking concepts, and case management tools (Salesforce, Freshdesk, Jira, etc.)

Responsibilities

Respond to customer phone, email, and chat inquiries about issues or questions related to our software applications.
Triage and troubleshoot problems with customers to understand and document the nature of such problems
Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary