Associate Customer Care Representative, Beckett

Collaborative Solutions • Plano, TX

5d • Onsite

About The Position

The Associate Customer Care Representative works on Beckett’s Customer Service team, reporting to the Customer Service Manager and working onsite five days per week at the Plano, Texas office. The role provides courteous, accurate, and efficient support to customers through phone, email, and online services, with the goal of creating positive customer experiences and supporting customer retention. The representative educates customers about the submission process, handles inquiries and complaints, communicates turnaround times, and coordinates elevated issue resolution. The role also involves maintaining customer notes and communications in Beckett’s CRM system and performing other duties assigned by management.

Requirements

• High school degree or equivalent.
• Sales or customer service experience.
• Strong computer knowledge.
• Accurate data-entry skills and attention to detail.
• Familiarity with customer relationship management (CRM) and point-of-sale (POS) systems.
• Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen.
• Exceptional interpersonal skills and ability to build effective relationships with coworkers, clients, and requesters.
• Established problem-solving skills.
• Ability to work effectively and independently in high-volume, fast-paced environments.
• Dependability, strong organizational skills, and a positive, teamwork-oriented attitude.
• Excellent written and verbal communication skills.
• Ability to multitask.
• Ability to promote and support a dynamic teamwork environment that fosters positive morale, unity, cohesiveness, effective communication, and service excellence.
• Ability to work onsite in the office five days per week.
• Ability to type, use a mouse, and sit and look at a computer for potentially long periods.
• Regular hand use for various tasks.
• Ability to hear alarms, signals, and verbal instructions.
• Ability to lift, carry, and move materials weighing up to 40 pounds.
• Ability to talk on the phone and text, and to operate a computer and phone system efficiently.
• Ability to sit or stand for extended periods.
• Must be authorized to work in the United States.

Nice To Haves

• Associate’s degree and/or two years of experience.

Responsibilities

• Interact with customers by phone, email, and online services to create positive experiences and support customer retention.
• Provide accurate, efficient, and courteous customer service.
• Process incoming correspondence from requesters of information.
• Communicate turnaround times to customers and internal stakeholders.
• Educate customers about the submission process.
• Answer customer inquiries and resolve complaints.
• Coordinate and oversee elevated issue resolution.
• Manage and maintain customer notes and communications in Beckett’s CRM system.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, and vision insurance enrollment for full-time employees.
• Fertility, commuter, and educational assistance benefits for full-time employees.
• 401(k) matching plan.
• Paid vacation for full-time employees.
• Ten company-paid holidays for regular, full-time employees.
• Discounts on select grading services for approved submissions.
• Celebrations, holiday events, and team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED