Associate Customer Care Representative, Beckett

Collectors • Plano, TX

7d • Onsite

About The Position

Collectors is seeking a motivated, people-oriented Customer Support Representative for its Customer Service team at Beckett. The role is based in the Plano, Texas office and requires working onsite five days per week. The representative provides customer service through phone, email, and online services, helps customers understand the submission process, responds to inquiries and complaints, and coordinates elevated issue resolution. The position reports to the Customer Service Manager.

Requirements

• High school degree or equivalent; an associate degree and/or two years of experience is also listed.
• Sales or customer service experience.
• Strong computer knowledge, accurate data-entry skills, and attention to detail.
• Familiarity with customer relationship management (CRM) and point-of-sale (POS) systems.
• Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen.
• Exceptional interpersonal skills and ability to build effective relationships with coworkers, clients, and requesters.
• Strong problem-solving skills.
• Ability to work effectively and independently in a high-volume, fast-paced environment.
• Dependability, strong organizational skills, and a positive, teamwork-oriented attitude.
• Excellent written and verbal communication skills.
• Ability to multitask.
• Authorization to work in the United States.

Responsibilities

• Interact with customers by phone, email, and online services to create positive experiences and support customer retention.
• Provide accurate, efficient, and courteous customer service; process incoming correspondence and communicate turnaround times to customers and internal stakeholders.
• Educate customers about the submission process.
• Answer customer inquiries and help resolve complaints.
• Coordinate and oversee elevated issue resolution.
• Maintain customer notes and communications in Beckett’s customer relationship management (CRM) system.
• Perform other duties as assigned by management.
• Contribute to a teamwork environment that promotes positive morale, unity, effective communication, and service excellence.

Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits for eligible full-time employees.
• 401(k) matching plan.
• Paid vacation for eligible full-time employees.
• Ten company-paid holidays for eligible regular, full-time employees.
• Discounts on select grading services for approved submissions.
• Celebrations, holiday events, and team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED