Associate, Community Relations and Program Design

New York Cares • New York, NY

4d • Hybrid

About The Position

New York Cares is the city's leading volunteer management organization, dedicated to turning passion into action and creating long-lasting change across New York City. The Community Relations and Program Design (CR&PD) team focuses on creating projects to engage volunteers across the five boroughs, prioritizing the needs of nonprofits and schools. The team leverages strong relationship management and strategic planning to design innovative and impactful programming. The Associate, Community Relations and Program Design reports to the Officer, Community Relations and Program Design. This role involves managing a portfolio of community partners, designing and coordinating volunteer programs, building relationships with partners, and using data to improve program design and the partner experience. The Associate will contribute to building internal systems, deepening community engagement, and expanding project engagement within their portfolio.

Requirements

• 1-2 years of professional work experience with a nonprofit, school or government agency.
• Experience in program design, volunteer management, or community engagement.
• Exceptional interpersonal skills with the ability to cultivate and manage partnerships with community organizations, volunteers, and internal teams.
• Strong written and verbal communication skills for reports, presentations, and internal/external communications.
• Solutions-oriented, collaborative, and eager to learn, iterate, and contribute to innovation in program design and impact.
• Highly organized, able to manage multiple priorities, and maintain attention to detail.
• Comfortable using Microsoft Office Suite (Outlook, Word, Excel, Teams), data reporting tools (survey monkey), and other relevant software platforms.
• Demonstrated ability to manage complex projects, timelines, and deliverables; experience with project management tools (Asana preferred) and CRM systems (Salesforce preferred).
• Interest in social impact, volunteerism, and New York City communities; commitment to New York Cares’ mission and values.

Responsibilities

• Manage a portfolio of community partners across New York City's five boroughs, serving as their primary point of contact within CR&PD.
• Design, coordinate, and support regular volunteer programs and projects that align with each partner's needs and community priorities.
• Conduct partner kickoff calls, periodic check-ins, and site visits to stay closely connected to community needs and project impact.
• Take a consultative approach to community partner relationships, providing 1:1 strategic planning and guidance to elevate the partner experience.
• Contribute to program evaluation efforts, using partner and volunteer feedback and data to inform program design and improvements.
• Maintain accurate, up-to-date partner and project records in Salesforce, and contribute to consistent internal CRPD systems and standardized workflows.
• Utilize dashboards and tracking tools to monitor portfolio activity, project engagement, and progress toward team goals.
• Work to expand project engagement across the community partner portfolio.
• Collaborate cross-functionally with other New York Cares departments to align on partner strategy, volunteer placement, and shared priorities.
• Support events connected to community partners and their volunteer projects.

Benefits

• Hybrid schedule: In office Mon/Tue/Thu. Remote Wed/Fri
• 11 paid holidays + 3 floating holidays
• Paid time off: 12 days in year 1 + paid last week of Dec. 18 days in year 2
• Paid sick leave
• Health & wellness coverage: medical, dental, vision (80% employer-paid), plus life & disability insurance
• Retirement & tax-advantaged accounts: 403(b) plan, flexible spending accounts, transit reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed