Manager, Community Benefits and Community Relations

Beth Israel Lahey Health•Beverly, MA

2d•$100,000 - $120,000•Hybrid

About The Position

This role advances the community mission of Beth Israel Lahey Health (BILH) by serving as the primary point of contact for community organizations and members within BILH’s Community Benefits Service Area (CBSA). The position is responsible for fulfilling regulatory requirements, establishing and managing relationships, and engaging with the community for assigned hospitals and across the BILH CBSA. Key responsibilities include managing community engagement, building and strengthening community relationships, and supporting business needs and regulatory requirements such as the triennial community health needs assessment, and implementation strategy development, tracking, and reporting. The role requires initiative, curiosity, independent and innovative thinking, maturity, good decision-making skills, excellent organizational and communication skills, strong problem-solving abilities, the capacity to meet project deadlines, provide outstanding customer service, and be a positive team player.

Requirements

Master's degree in Public Policy, Health, or Administration strongly preferred.
5-7 years of related work experience required.
0-1 years of supervisory/management experience required.
Experience in program development, implementation, and evaluation.
Minimum 5 years of experience working in collaboration with multiple stakeholders.
Excellent writing skills with understanding of varied audiences and literacy levels.
Detail-oriented with strong attention to detail.
Highly motivated.
Outstanding organizational, analytical, written, and verbal communication skills.
Ability to work in a complex office environment.
Knowledge of diverse cultures and neighborhoods; well-versed in community health, community development, community engagement, and upstream social determinants of health.
Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Access) and other web-based applications.
Ability to make decisions guided by precedents, policies, and objectives.
Ability to set goals and priorities for functional area.
Ability to accurately communicate complex information in plain English effectively and concisely in writing to all levels of staff, management, and external customers.
Ability to consider health literacy and framing of consistent messaging to varied audiences.
Strong ability to proof-read to ensure accuracy/completeness.
Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate, and persuade others.
Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices, and policies and use them in complex or unprecedented situations across multiple functional areas.
Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows.
Ability to lead operational initiatives to meet or exceed customer service standards and expectations.
Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Nice To Haves

Occasional weekends and frequent evenings are required as well as frequent travel between campuses, and community events and organizations.

Responsibilities

Ensures compliance with federal, state, and local community benefits regulatory requirements, including final review and submission of regulatory reports to the IRS, state Attorney General’s Office, Department of Public Health, and municipalities.
Reviews and completes all data entered into the Community Benefits Database (CBD) and required documentation such as variance explanations, goal achievement, and program categorization.
Manages the hospitals’ involvement in local community engagement, the triennial needs assessment, prioritization, and cross-sector collaboration, including the development and implementation of the Implementation Strategy.
Collaborates with CBCR, hospital, and system leadership and staff to design and implement evidence-based/informed strategies to address the needs of priority populations and monitors/evaluates the impact of CB programming.
Manages the Community Benefits Advisory Committees and Allocation Committees, including preparing meeting packets, coordinating logistics, communication, and educational materials, and engaging underserved cohorts.
Builds and sustains strategic relationships and promotes CBCR activities and programming to internal and external audiences, plans events, and collaborates with community and municipal organizations.
Functions as the primary point of contact for community organizations, public health entities, and community members, representing the hospital on assigned community coalitions.
Coordinates and works closely with the Manager of Community Health Centers to identify and coordinate efforts and opportunities with affiliated health centers.
Manages and monitors local and system community programs and investments to ensure compliance with all terms, conditions, goals, and metrics, providing oversight and technical assistance.
Deploys appropriate tools/concepts to ensure projects align with prioritized health needs and key deliverables are accurate, high quality, and timely.
Manages multiple demands, projects, and/or proposals simultaneously and negotiates with internal and external agencies/facilities on issues and Community Benefits (CB) programs.
Develops proposals and costing for program development, ideas, and investments and presents them to the CBCR Leadership Team for review and implementation.
Plans, monitors, and manages the budget in the functional area of the department.
Supports BILH/system-level CBCR initiatives and special projects as required.
Maintains and enhances professional skills, stays up-to-date on healthcare trends, community trends, community investment best practices, and community benefits regulatory reporting requirements.
Accepts new ideas and constructive criticism while striving to achieve improved results.