Associate Community Manager

Core Spaces•University, FL

1d•Onsite

About The Position

The Associate Community Manager serves as an operational and financial partner for the community, supporting the asset’s overall business performance through financial oversight, resident account management, operational coordination, and administrative leadership. Working closely with the Community Manager, this role analyzes financial performance, manages resident account activity, oversees delinquency processes, coordinates operational initiatives, and ensures compliance with company policies and procedures. The role requires judgment in evaluating resident account issues, resolving financial concerns, supporting operational decisions, and identifying opportunities to improve property performance and efficiency. The Associate Community Manager is a resource for residents and team members and may take responsibility for day-to-day community operations when the Community Manager is absent. The position supports staff leadership and development, community financial reporting and business operations, resident account and delinquency management, leasing and resident experience initiatives, compliance, special projects, and reporting. The role is performed on-site at the property, requires availability for additional hours including evenings and weekends as needed, and may involve periodic travel. Physical demands include regularly lifting and moving objects up to 50 pounds, as well as bending and stooping.

Requirements

At least 2 years of experience in property management, financial operations, leasing, accounting, business administration, or a related field.
Strong financial acumen, including experience with resident accounts, collections, payment processing, financial reporting, budgeting support, forecasting, or operational administration.
Ability to analyze information, identify issues, and make recommendations in support of business and operational objectives.
Strong problem-solving skills and ability to exercise judgment and discretion in resolving resident and financial concerns.
Excellent communication, organization, and relationship management skills.
Ability to manage competing priorities while balancing financial, operational, and resident experience objectives.
Proficiency with Microsoft Office.
Ability to work the required full shift and schedule on-site at the property.
Availability for additional hours, including evenings and weekends, as needed, and for move-outs, turns, and move-ins that may extend beyond normal full-time hours.
Ability to regularly lift and move objects weighing up to 50 pounds and to bend and stoop throughout the workday.
Ability to perform essential job functions and physical requirements, with or without reasonable accommodation.

Nice To Haves

Bachelor's degree preferred; equivalent experience considered.
Experience with property management systems such as Entrata, Yardi, or similar platforms.
Experience in student housing or multifamily operations and a strong understanding of resident lifecycle management.
Experience collaborating across leasing, operations, maintenance, accounting, legal, and leadership teams.
Experience with process improvement initiatives that enhance operational efficiency, financial controls, and resident experience.
Experience using technology and automation tools to improve reporting, operational efficiency, resident communication, and financial processes.

Responsibilities

Support the Community Manager in leading and developing community staff, including providing day-to-day guidance, coaching, and operational support.
Assist with onboarding and training new employees and support ongoing staff development.
Help resolve team issues, answer questions, reinforce company standards, and foster accountability, collaboration, professionalism, and resident-focused service.
Oversee resident accounts, delinquency management, payment processing, and financial reporting activities to support community financial performance.
Prepare and review income statements, balance sheets, cash flow reports, delinquency reports, and other property performance metrics.
Monitor financial performance, identify trends and variances, and recommend actions that support operational and financial goals.
Analyze resident account activity, payment issues, discrepancies, outstanding balances, and account adjustments in accordance with company policies and procedures.
Support budget management, forecasting, expense tracking, and financial reporting requirements.
Partner with the Community Manager to improve revenue performance, reduce delinquency, and enhance operational efficiency.
Ensure accurate processing and documentation of resident transactions, refunds, charges, payment plans, and account adjustments.
Review property expenses, vendor invoices, and payment activity; ensure vendors are paid accurately and on time and that records are maintained.
Serve as a primary contact for resident financial questions, payment concerns, and account-related issues.
Monitor delinquency trends, identify accounts for follow-up or escalation, evaluate delinquent accounts, and determine appropriate next steps.
Work with residents, guarantors, and internal teams to resolve balances and support positive account outcomes.
Assist with collections in accordance with company policies and legal requirements, and recommend delinquency strategies and communication or process improvements.
Collaborate with leasing staff to support occupancy, retention, leasing, and marketing goals; assist with renewals, tours, prospect interactions, and leasing coordination as needed.
Address resident concerns professionally, provide customer service, and support community engagement initiatives that enhance satisfaction and retention.
Ensure compliance with company policies, procedures, Fair Housing requirements, and applicable legal regulations.
Maintain accurate, audit-ready financial, resident, and operational records; identify and escalate compliance concerns, risks, or process deficiencies.
Uphold brand and company standards and help ensure the community is presented exceptionally.
Collaborate with the Community Manager, Regional Manager, and other leadership partners on special projects, operational initiatives, and business improvement efforts.
Support process improvements and prepare operational reports, financial summaries, delinquency reports, and other required documentation.
Complete assigned HR and People Operations tasks accurately, with attention to detail and confidentiality.
Work the required full shift on-site; be available for additional hours, including evenings and weekends, and assist with move-outs, turns, and move-ins that extend beyond normal full-time hours.
Travel periodically as needed for business initiatives, operational needs, training, meetings, property support, or other company projects.
Perform additional responsibilities, projects, and duties as assigned by management.

Benefits

A culture that provides a sense of belonging.
Competitive pay that values contributions.
Generous paid time off.
Paid 14 or more holidays, including the employee's birthday.
Paid parental leave beginning after 90 days.
Paid volunteer time off.
Health plan options beginning within at least 30 days of employment.
Yearly subscription to a meditation app.
An environment that provides employees a voice to share perspectives.
Employee Assistance Program (EAP) with access to confidential support services.
Company retirement options including a 401(k), matching, and a Roth account option.