Community Manager

Jazwares, LLC • Culver City, CA

10d • $98,640 - $121,320 • Hybrid

About The Position

As the Community Manager, you will serve as the always-on voice of Squishmallows, executing out-of-the-box campaigns that drive brand growth and reach new audiences! Reporting to the Senior Manager, you will maintain a strong connection with our passionate community, blending original content, influencer partnerships, and proactive engagement. You will leverage your deep understanding of social platforms to maintain a strong brand voice while strategically tapping into cultural trends. Come join one of the world's biggest toy-making companies and help us shape the future of play!

Requirements

• 3+ years of professional experience in community management and social media
• Proven experience supporting best-in-class, large-scale social media campaigns with a track record of delivering on key KPIs
• Hands-on experience ideating content and managing diverse social channels (including Instagram, TikTok, Facebook, YouTube, X/Twitter, and Threads)
• Strong copywriting skills specifically tailored for social media posts, community engagement, and brand storytelling
• Fluency in measurement and social platform tools (such as Sprout Social) with a passion for research and data analysis
• Highly organized, self-starting mindset with extreme attention to detail and timeline management in a high-pressure, time-sensitive environment
• Exceptional interpersonal skills and a collaborative attitude, demonstrating the ability to work effectively across different teams, departments, and external partners

Nice To Haves

• Bachelor's degree in Marketing, Communications, or a related field is a plus
• Prior experience within the toy, entertainment, or consumer packaged goods (CPG) industries

Responsibilities

• Manage and grow our Squishmallows community through regular posting, active engagement, and proactive identification of category- and culture-defining trends
• Maintain a consistent brand voice and style in creative assets and post copy across all social media platforms (including Instagram, TikTok, Facebook, and Threads)
• Own and maintain the Social Media Posting Calendar, collaborating closely with social and marketing teams to ensure alignment across all business needs
• Ideate and create highly engaging social media content tailored specifically for platforms like Instagram and TikTok
• Respond to comments, messages, and inquiries in a timely, professional manner while fostering positive, lasting relationships with the fan community
• Proactively identify and address customer concerns, escalating trends and immediate issues to key internal stakeholders
• Perform comprehensive social listening and monitoring, delivering actionable weekly, monthly, and quarterly reports on campaign success metrics
• Perform other duties as assigned

Benefits

• Basic medical insurance that is 100% company-paid for employees and their children
• Employee basic life and AD&D insurance
• 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals
• Short and long-term disability
• Tuition reimbursement
• Flexible work schedule
• Time Off for vacation and sick leave
• Opportunity to volunteer for up to 16 hours a year on community service projects

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree