Associate Community Banker
About The Position
The Associate Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role maintains client relationships, with emphasis on First Interstate Bank's Service Commitments and alignment with its vision and values. This position is located at the Casper, Wyoming Downtown branch. The banker assists clients in person and by phone, opens and maintains consumer and basic business deposit accounts and other products, and performs teller transactions. The role may involve discussing and processing consumer loan requests, identifying and documenting referrals to other lines of business, and building relationships through outreach and follow-up. The banker is expected to complete accurate work, participate in volunteer and financial education efforts, and comply with applicable bank regulations, policies, and procedures. Typical work hours vary based on scheduling and business need; travel is as needed.
Requirements
- High school diploma or GED.
- Banking or related experience.
- Strong attention to detail and ability to follow verbal and written instructions while maintaining confidentiality.
- Tact and diplomacy when interacting with clients and coworkers.
- Working knowledge of personal computers and Microsoft programs, and strong 10-key skills.
- Working knowledge of digital platforms, CRM systems, and emerging technologies.
- Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations.
- Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates and percentages; and draw and interpret bar graphs.
- Common-sense understanding to carry out detailed but uncomplicated written or oral instructions and solve problems involving a few concrete variables in standardized situations.
- Timely completion of work, adaptability to workload demands, and ability to meet expected deadlines.
- Produces complete and accurate work and demonstrates initiative, professionalism, and a positive example for others.
- Regular and predictable attendance is required.
- Travel as needed.
Nice To Haves
- Registered Mortgage Loan Originator certification per the SAFE Act is preferred.
Responsibilities
- Deliver personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
- Open and maintain products including consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer credit cards.
- Perform teller duties, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
- Engage in conversations about and process new consumer loan requests, as applicable.
- Hold financial conversations with clients and prospects to determine their needs and provide appropriate solutions.
- Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
- Build client relationships through proactive outreach and follow-up.
- Complete work accurately with minimal errors.
- Participate in volunteer activities and financial education efforts.
- Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned job functions.
- Perform other duties as assigned.
Benefits
- Paid time off (PTO) and paid federal holidays.
- Child Care Assistance Program for eligible dependents.
- Exercise reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
