Associate Collections Analyst

BILL

3h•$40,123 - $51,002•Remote

About The Position

In this role, you will be a key member of the BILL Collections team, driving the execution of both operational and strategic initiatives. Our team manages the complete collections lifecycle for BILL's products. This includes performing account-level reviews to identify the most effective client outreach strategies and executing plans to maximize revenue recovery. We are looking for a customer-focused professional with deep collections expertise who thrives in a high-performing team environment. You should be a strong individual contributor capable of optimizing collection processes to meet essential financial goals.

Requirements

0 - 2 years of direct collections experience preferably in e-commerce, payments, financial service, or a similar industry
A proven ability to learn, adapt, and train on new processes and procedures
Logical and rational thinking skills with demonstrated data analysis and investigative techniques
Excellent organizational and time management skills - must have the ability to prioritize and balance multiple tasks simultaneously
Strong interpersonal and decision-making skills with the ability to resolve conflicts and build relationships within a dynamic organization

Nice To Haves

Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards
A degree in Accounting, Finance, or Operations Management

Responsibilities

Perform account-level reviews to identify the most effective client outreach strategies.
Execute plans to maximize revenue recovery.
Optimize collection processes to meet essential financial goals.