Collections Analyst

CCC Intelligent Solutions•Chicago, IL

21h•$25•Onsite

About The Position

This position is responsible for the collection of past due invoices from Insurance Services Group customers. CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

Requirements

1-2 years of experience in commercial collections and/or customer service
Proficient in Excel/Microsoft Office
Interpersonal Communication
Priority Management
Problem Solving
Customer Focus
Team Effectiveness
Commitment to Results
Attention to Detail
Adaptability

Nice To Haves

2 years college associates degree preferred
Background in Accounting or Finance a plus
Salesforce, Billing Platform, QuickBooks or Oracle experience a plus

Responsibilities

Responsible for collection of past due invoices for an assigned portfolio of accounts.
Work closely with the Cash Application, Billing Departments and the Account Management Team to address any issues that may arise which cause delays in payment.
Prepare and maintain weekly updates on large balance accounts.
Prepare other daily, monthly and ad hoc reports as needed such as statements, aging, reconciliations, etc.
Research and resolve requests from both external and internal customers as needed such as refunds, billing portal access/assistance, invoice copies, statements, etc.
Process payments, refunds and reports in QuickBooks.
Process credits as needed.