Associate Clinical Oncology Specialist

Natera•Dallas, TX

4d•Remote

About The Position

The Associate Clinical Oncology Specialist (ACOS) contributes to sales, service, and support activities for Natera Oncology products in the Dallas territory. The role focuses on helping patients adhere to the testing cadence prescribed by their oncologists, with the goal of improving patient outcomes. The ACOS identifies opportunities to improve clinical workflows, test fulfillment, internal systems, and processes, while cultivating relationships with customers and internal partners to support Signatera patient retention and unit growth within existing accounts. The position works with an assigned Clinical Oncology Specialist (COS) to support existing customers and build relationships with key personnel at oncology accounts. It monitors patient testing and order fulfillment, assesses the needs of medical professionals and staff, and provides customer support, logistics coordination, and problem solving. The ACOS learns Natera’s Oncology products and processes, educates medical professionals about available tools and resources, and maintains internal KPI reports related to patient retention and fulfilled order volume. The role partners with sales representatives, patient coordinators, territory managers, and other internal stakeholders. The role is remote in the United States, with a designated Dallas territory. Duties are typically performed in a medical office or hospital setting, and the position requires 25–50% travel. Work may occasionally be required outside normal working hours, including evenings and weekends.

Requirements

Bachelor’s degree preferred, or an Associate’s degree with a minimum of 4 years of relevant experience.
Medical assistant, clinical support, patient liaison, or nursing background, or a minimum of 2 years of sales experience.
Strong interpersonal and analytical skills.
Ability to think strategically and execute tactically.
Excellent written and verbal communication and organizational skills, including the ability to present effectively to internal and external customers.
Effective time-management skills and demonstrated ability to assess and prioritize.
Proficiency in Microsoft PowerPoint, Excel, and Gmail.
Ability to understand data spreadsheets and technologies.
Demonstrated ability to learn software and reporting systems quickly.
Ability to use a computer keyboard, communicate over the telephone, and read printed material.
Ability to travel 25–50%.

Nice To Haves

Bachelor’s degree.
Medical assistant, clinical support, patient liaison, or nursing background.
Sales experience.

Responsibilities

Work with the assigned COS to grow, maintain, and support existing customers.
Build relationships with key personnel at assigned oncology accounts to facilitate unit growth.
Analyze and monitor patient testing to help ensure patients remain on the protocol prescribed by the oncologist.
Assess the needs of medical professionals and staff, focusing on customer support, logistics coordination, and problem solving.
Become an expert on Natera Oncology products and processes to maximize effectiveness in the field.
Educate medical professionals about Natera tools and resources for test order management.
Utilize and maintain internal KPI reports related to patient retention and fulfilled order volume.
Partner with sales representatives, patient coordinators, territory managers, and other internal stakeholders to achieve strong outcomes for patients and providers.
Identify opportunities to improve clinical workflows, test fulfillment, internal systems, and processes.

Benefits

Uncapped commission.
Car allowance program.
Restricted Stock Units (RSUs).
Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
Free testing for Natera employees and their immediate families.
Fertility care benefits.
Pregnancy and baby bonding leave.
401(k) benefits.
Commuter benefits.
Employee referral program.