Customer Service Representative

ADP•Alpharetta, GA

About The Position

ADP is hiring an Associate Client Support Consultant to help clients resolve challenges and support their business success. The role uses ADP training programs and service guidelines to provide product and technology support, identify solutions, and build client understanding of ADP products and services. The consultant communicates with clients by phone, manages multiple priorities, and builds trusted relationships in a fast-paced, collaborative, performance-based environment.

Requirements

At least one year of experience in a customer service environment.
Bachelor’s degree or equivalent combination of education and experience.
Strong focus on client satisfaction in a relevant industry, or experience as an HR/HRIS practitioner with systems experience.

Nice To Haves

Proven ability to produce positive results.
Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
Strong client relationship-building skills.
Comfort working in a performance-based and structured environment while demonstrating high ethical standards.
Learning agility and critical-thinking skills, including the ability to learn sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in classroom and hands-on settings.
Ability to learn and apply basic concepts in new situations.
Initiative to seek answers, solutions, and positive outcomes for clients and ADP.
Organizational skills, including the ability to multitask, set priorities, and follow up promptly.
Proficiency in the latest web technologies and working knowledge of various operating systems.
Ability to work in a team and independently while making sound decisions.
Good knowledge of industry tools.
Excellent analytical and time-management skills.
Excellent verbal and written communication skills.

Responsibilities

Serve as a consultant in servicing ADP products and technologies.
Use broad expertise to help ADP clients and take a broad perspective to identify solutions to client problems.
Resolve client issues and provide solutions.
Build relationships with clients over the phone and use knowledge of ADP products and services to address questions and issues.
Help clients understand the value of ADP products and exceed their expectations in interactions.
Provide ADP leadership with recommendations for potential best practices and training based on client input or experience.