Associate Client Success Manager

Butterfly Network•Colorado Springs, TN

9d•Remote

About The Position

We are looking for a highly driven Associate Client Success Manager passionate about changing healthcare for the better. On the Client Success team you will serve as a trusted advisor to the largest and most noteworthy institutions in healthcare, helping them achieve maximum value from the Butterfly platform.

Requirements

Bachelor's Degree in business, sales, or a related field preferred.
1+ years experience in either a sales, consulting, account management or customer success role. Experience in healthcare services preferred.
Ability to build rapport and establish trust with potential customers and navigate complex customer environments.
Excellent written and verbal communication skills, organized, and able to multitask
Highly motivated, results-oriented, and self-driven with high EQ.
Ability to self-direct and formulate creative approaches to problem-solving.
Ability to aggregate, analyze, and report against large amounts of data.
Passion for healthcare or technology and Butterfly Network's mission.
Willing and able to travel
Legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

Nice To Haves

Point-of-care ultrasound industry experience

Responsibilities

Ensure an optimal onboarding experience and enable early product adoption for new enterprise customers through training needs assessment, plan development, and execution.
Act as a conduit for recommending and providing access to useful assets, resources and specific human expertise (ex. clinical and technical).
Illustrate business value by defining clear metrics and proof points for all customer engagements and creating case studies for successful engagements.
Help customers prepare and manage changes to the products and services they’ve purchased.
Be the ‘voice of the customer’ and provide internal feedback to maximize customer value and retention.
Monitor customer health, feedback, and answer incoming questions or requests regarding the content and functionality of Butterfly products; probing to understand underlying business needs and desired outcomes.
Identify, plan, and execute against expansion opportunities in partnership with sales.
Deliver tactical professional services to improve workflows and demonstrate the value of the Butterfly solution suite often aggregating and analyzing large amounts of data

Benefits

Comprehensive health insurance, encompassing dental and vision coverage
Option to buy up for enhanced health insurance coverage
Health Savings Account (HSA) contributions
Comprehensive Employee Assistance Program
401k plan and match
Employee Stock Purchase Plan (ESPP)
Unlimited Paid Time Off + 10 Holiday Days a Year
Parental Leave
Competitive salaried compensation
Equity
The opportunity to build a revolutionary healthcare product and save millions of lives!