Associate Claims Specialist | Liability

Great West Casualty Company•South Sioux City, NE

4d•Onsite

About The Position

Great West Casualty Company is seeking an Associate Claims Specialist to investigate, evaluate, negotiate, and resolve liability, bodily injury, and property damage claims, including claims involving litigation. The specialist works with insureds, claimants, attorneys, and industry professionals to handle claims fairly, efficiently, and in accordance with company standards and regulatory requirements. This position is described as an opportunity for someone with early claims experience to expand their expertise and build a long-term career in insurance. The role also involves managing litigation-related activity, maintaining knowledge of state liability and negligence laws, and staying informed about medical terminology and emerging claims issues. Some investigations may require travel to accident sites, occasionally on short notice. Claims must be managed in accordance with Fair Claims practices, company policies, and regulatory requirements.

Requirements

Bachelor's degree or equivalent combination of education and related experience.
Strong analytical, investigative, and negotiation skills.
Excellent verbal and written communication abilities.
Ability to manage multiple priorities and work independently.
Strong organizational skills and attention to detail.
Commitment to delivering exceptional customer service.
Customer-focused and relationship-driven approach.
Ethical, trustworthy, and committed to doing what's right.
Ability to make sound decisions in complex situations.
Dependability, strong attendance, and accountability.
Dedication to continuous learning and professional growth.
Ability to handle challenging conversations with empathy and professionalism.

Nice To Haves

1–2 years of experience in a liability claims environment (listed as preferred).
Completion of or enrollment in Insurance Institute or CPCU coursework.
Experience handling bodily injury, liability, or property damage claims.
Knowledge of litigation processes and claims documentation requirements.

Responsibilities

Investigate coverage and determine probable liability exposure.
Establish and maintain appropriate claim reserves, and continuously assess claim exposures and reserve adequacy.
Investigate, document, evaluate, and negotiate settlements for bodily injury and property damage claims.
Develop and execute action plans to move claims toward resolution.
Monitor pending claims and conduct regular file reviews to ensure timely progress.
Coordinate subrogation and physical damage claim activities.
Maintain working relationships with independent adjusters and other business partners.
Communicate proactively with insureds, providing customer service and timely updates.
Identify and report potential risks or trends to Safety and Underwriting teams.
Assign and collaborate with defense counsel when litigation is involved.
Coordinate collection of information, documentation, and witness statements.
Partner with attorneys and insureds to achieve favorable claim outcomes.
Attend mediations, trials, and other legal proceedings as needed.
Evaluate opportunities for timely claim resolution.
Maintain current knowledge of state liability and negligence laws and stay informed about medical terminology and emerging claims-related issues.
Participate in professional development and continuing education opportunities.
Manage claims in accordance with Fair Claims practices, company policies, and regulatory requirements.