Associate Case Manager, Sickle Cell

BMC Software•Boston, MA

1d•$53,000 - $77,000

About The Position

The Associate Case Manager for the sickle cell program provides advocacy and medical and social case management services to sickle cell patients under the supervision of the Program Manager or another qualified individual. The role helps improve access to the sickle cell clinic, connects patients with social-service benefits and internal and external resources, monitors patient progress, and advocates for patients who are unable to advocate for themselves. The Associate Case Manager documents work in the electronic medical record and meets data-entry, data-integrity, tracking, and contract-monitoring requirements. The position also contributes to local and national Patient Navigation Program development. The role assesses patients’ and families’ emotional and social needs and barriers to care, helps coordinate appointments, tests, consultations, and support services, and facilitates communication among patients, families, clinicians, and other services. It also contributes to quality improvement, outcome monitoring, program development, grant activities, research compliance, community relationships, and administrative projects. The position is in the Cancer Patient Support Service department and is full time.

Requirements

Bachelor’s degree or equivalent required; a degree in social work, psychology, or a related human-services field is highly preferred.
At least 1 year of relevant experience required; candidates with an associate degree require 3 years of relevant experience.
Knowledge of community, social, and health resources, particularly oncology-related resources.
Empathic understanding of ill patients and skill in conducting multicultural needs assessments and developing concrete service plans.
Ability to establish working relationships with patients, families, professionals, and community members, and collaborate with a multidisciplinary healthcare team.
Computer competency, including ability to access and enter data; proficiency with Microsoft Word, Excel, Access, and PowerPoint.
Ability to work in a fast-paced environment, with organizational skills, critical thinking, and problem-solving abilities.
Effective verbal, written, and interpersonal communication skills for interacting with healthcare team members, patients, and families.
Demonstrated flexibility in responding to clients’ priorities, evolving needs, and goals.
Sensitivity to ethnic, cultural, gender, and sexual-orientation diversity, values, beliefs, and behaviors.
Demonstrated critical-thinking and problem-solving ability.
Comply with required hospital and program documentation, data-collection, privacy, infection-control, and safety standards.

Nice To Haves

Degree in social work, psychology, or a related human-services field.
Experience in an oncology setting.
Social work, psychology, or related-field background and/or certification as a Research Associate.
Bilingual or multilingual skills beyond English appropriate to the patient population served.

Responsibilities

Review medical information, coordinate with the medical team to understand each patient’s care plan, and review Epic registry reports before clinic visits.
Provide advocacy and medical and social case management services to sickle cell patients under the supervision of the Program Manager or another qualified individual.
Assess patients and families for emotional and social problems and barriers to care, and formulate service plans.
Connect patients with support services and resources such as social work, financial assistance, childcare, housing, food, entitlements, clothing, transportation, and community resources.
Work with clinical staff to ensure patients and families understand preparations required for procedures.
Obtain pertinent information from patients and promptly report symptoms or problems to clinical staff.
Help patients access primary care and subspecialty providers, including appointment support and coordination.
Provide appointment education and reminder calls using culturally, linguistically, and educationally appropriate strategies; coordinate with Interpreter Services when needed.
Meet with patients and families or significant others to review treatment plans and reinforce supportive services.
Work with medical records and referring clinicians to obtain appropriate patient information, and facilitate communication among patients, clinicians, and services.
Coordinate implementation of each patient’s care plan, confirming that tests, consultations, visits, and support services are scheduled and addressing barriers such as interpreter services and transportation.
Document patient encounters, resource-development efforts, and interventions in the electronic medical record, including date, time, and signature.
Develop and maintain quality-improvement and outcome-monitoring programs; meet documentation, data-collection, reporting, and contract requirements and deadlines.
Participate in developing Standard Operating Procedures, grant writing and reporting, and preparing program summaries.
Provide administrative and special-project assistance as assigned by the Sickle Cell Program Director.
Protect confidential and sensitive information and serve as a link between the sickle cell program and other hospital departments.
Adapt to changing departmental needs, assist team members, and adjust assignments as required.
Assist with orientation and training of new staff members and volunteers; interface with departments to support effective working relationships.
Represent Navigation Services at local networking meetings and maintain positive relationships with community health centers.
Develop and maintain a comprehensive database of pertinent patient data in collaboration with the IT Department.
Prepare and present PowerPoint presentations for local and national conferences.
Obtain and maintain required human-subjects protection and ICH Good Clinical Practice certifications and training.
Identify system deficiencies and work with the Program Director to address gaps.
Perform other duties as assigned or necessary and comply with hospital standards for patient rights, privacy, infection control, safety, conduct, and workplace policies.
Adhere to BMC’s RESPECT behavioral standards.