Associate Care Representative - Special Programs

SQA Services•Palos Verdes Estates, CA

23h•Onsite

About The Position

SQA Services is seeking a proactive and people-focused professional to serve as a key liaison between employees, human resources, and on-site teams. In this role, you will be the primary point of contact for employee support—addressing inquiries, resolving issues, and ensuring positive, compliant employee experience. You’ll manage timekeeping processes, support onboarding, maintain accurate records, and assist with investigations, all while collaborating cross-functionally to support operations and project success.

Requirements

Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
Strong communication and interpersonal skills, with a professional and approachable demeanor
Effective problem-solving abilities, including conflict resolution and de-escalation
Ability to manage multiple priorities while staying organized and detail oriented
Sound judgement in determining when to resolve or escalate issues
Emotional intelligence, including active listening, empathy, and professionalism under pressure
Receptive to feedback with a continuous improvement mindset
Ability to demonstrate a firm but fair demeanor in decision making

Nice To Haves

3+ years of experience in an admin or HR role
1+ year of experience in a manufacturing environment or consulting company

Responsibilities

Serve as the primary point of contact for employee inquiries related to policies, timekeeping, and general concerns
Resolve employee issues promptly while maintaining professionalism and confidentiality
Maintain accurate records of employee interactions and support HR investigations as needed
Assist with timesheet reviews and the approval process
Guide employees in using self-service tools such as STEPQ
Collaborate with HR and cross-functional teams to support operations, project execution, and enhance overall employee experience
Support onboarding tasks for new hire associates