Associate, Care Navigation Programs

Oscar Health•Tempe, AZ

4d•Hybrid

About The Position

Hi, we're Oscar. We're hiring an Associate, Care Navigation Programs to join our Care Navigation Operations team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will work with internal Network and Clinical teams representing the needs and interests of the department in company wide initiatives. You will focus on project management, implementation, data analysis and communication skills with an ability to work across disparate initiatives and stakeholders at the same time. You will report into the Senior Manager, Clinical Operations. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $91,659 - $120,303 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Requirements

3+ years of experience in program management in a healthcare environment
2+ years of experience in delivering projects / programs independently and within a team environment
2 + years experience using data and metrics to drive improvements in programs advance google suite, big query, and/or excel
Successfully executed enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support

Nice To Haves

Experience / background in a fast-paced operations environment
Master's Degree
Experience using SQL
PMP Certifications or Program Management Certifications
Lean/Six Sigma Certifications

Responsibilities

Lead the end-to-end management of cross-functional implementations and projects. This includes creating project plans, engaging stakeholders, and managing cross-functional relationships to drive collaboration. Additionally, it involves mitigating edge cases and ensuring completion.
Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics and assisting in development of departmental metrics and implementation of mitigation strategies
Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
Mentors team members and promotes colleagues' growth and professional development
Compliance with all applicable laws and regulations
Other duties as assigned