Associate Campus Director - Emeryville

Bertelsmann-Jobs • Emeryville, CA

18d • $70,304 - $72,820 • Onsite

About The Position

Under the guidance of the Associate Vice President of Campus and Student Services, or their designee, the Associate Campus Director, Student Advisor plays a pivotal role in supporting the campus's recruitment and admissions initiatives. This role also leads the student services functions to enhance the overall candidate experience, bolster student retention, and drive graduation success. Key responsibilities encompass Recruitment, Admissions, Student Advising, Campus Operations, Orientation, Commencement & Community Activities, and resolving student issues. In addition to serving as the on-campus Student Advisor, the Associate Campus Director, Student Advisor is the primary individual responsible for managing day-to-day campus operations, making local management decisions, and overseeing campus activities. This position also supervises onsite IT and facilities support roles and shares a reporting relationship with other campus staff, including those in Admissions and Financial Aid, within a matrix environment.

Requirements

• Master’s degree in Education, Counseling or Management or related field; or an equivalent combination of education and experience.
• Two to five (2-5) years of progressively responsible higher education student/academic advising or closely related professional experience, preferably in graduate or professional education.
• Supervision experience of professional staff preferred.
• Demonstrated success in leading teams of diverse employees.
• Experience with enlivening and fostering a climate that values and embraces all forms of human diversity.
• Proficient computer skills with Microsoft Office applications (especially, Word & Excel), CARS, CX integrated database or equivalent databases.
• Supervision skills needed as well as advanced advising skills, effective organization and written and oral communication skills, substantial teaching and advising skills.
• Demonstrated ability to communicate effectively (both in writing and verbally) with a diverse student, faculty and community is essential.
• Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background.
• The position requires multi-tasking abilities, exceptional interpersonal/cross-cultural communication skills,
• A high degree of multicultural and international competency,
• The ability to organize and plan work, and the ability to complete tasks with accuracy and meet deadlines.
• Proven ability to work effectively as a team player.
• Highly motivated, focused and results oriented.
• Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times.
• Ability to manage multiple tasks according to required deadlines and maintain composure under high stress conditions.
• Ability to be optimistic, positive and supportive in all interactions with others.
• High level of accuracy and attention to detail.
• Applicants must currently be authorized to work in the United States on a full-time basis.

Nice To Haves

• Supervision experience of professional staff preferred.

Responsibilities

• Serves as the Student Advisor for students enrolled at the campus and facilitates seamless integration of the student experience from the point of admission through degree completion.
• Assists students with course transfer credit evaluation, course registration, study plans, degree audits, advancement to candidacy, dispute resolution, and accessing university resources.
• Supports campus recruitment and admissions efforts by collaborating with the business development and admissions teams to support in the planning and implementation of recruitment activities and prospective student engagement.
• Plans and leads New Student Orientation and Commencement in partnership with campus committees, the Director of Events, and the AVP of Campus and Student Services.
• Serves as the campus liaison to university-wide student support services including the Office of Accessibility, International Student Services, Military/Veterans Affairs, Career Services, and Tutoring Services.
• Develops, implements, and monitors a proactive advising and appreciative advising model to support student success.
• In partnership with the campus community, implements and executes the Net Promoter Score action plan to improve student success (i.e., retention, persistence, and graduation rates) and enhance student satisfaction.
• Serves as the advisor to the Student Government Association on campus.
• Responsible for the operational effectiveness, growth, and successful day-to-day operation of the assigned campus.
• Provides leadership, oversight, and management for IT and facilities.
• Ensures Human Resources policies and procedures are upheld to assure compliance with federal and state regulations, university policies, and collective bargaining agreements.
• Performs other related tasks, duties, and responsibilities as required, assigned, or directed.

Benefits

• Medical/Prescription
• Dental
• Vision
• Health Care & Dependent Care Flexible Spending Accounts
• Voluntary Life and AD&D
• Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance
• Legal Plan
• Transportation Spending Account
• Employee Tuition Waiver

What This Job Offers

• Job Type: Full-time
• Career Level: Manager