Associate, Box Office (Part-Time)
About The Position
The Zeiterion (The Z) is a nonprofit organization with a mission to steward our historic theater as a gathering place for performing arts experiences where learning, connection, and creative expression thrive. Our work is guided by five core values: Imagination, Connection, Equity, Transparency, and Discovery . These values inform how we deliver on our mission and how we work together every day. We are committed to cultivating a workplace where all individuals feel respected, valued, and empowered to contribute. As a team member, you’ll be part of a culture that supports creativity, collaboration, continuous learning, and inclusion. The Box Office Associate will be responsible for supporting the smooth operation of the box office and serves as a key contributor to delivering excellent, consistent, and accessible patron experiences. Working with the direction of the Box Office Manager and with the support of the Box Office Coordinator, this role handles daily ticketing operations and customer service. The Box Office Associate follows established policies, including appropriate cash handling protocol, and may step in to complete small event-related tasks as needed. This role plays a key part in advancing our mission and contributes to a supportive, inclusive, and imaginative work environment.
Requirements
- Welcoming and knowledgeable customer service/patron engagement
- Attention to detail and follow-through
- Clear communication skills
- Proficiency in cash handling and reconciliation
- Commitment to accessible and equitable service delivery
Nice To Haves
- Prior customer service and cash handling experience
- Bi-lingual applicants with Spanish, Creole, Portuguese and ASL proficiency
Responsibilities
- Operating the box office, including opening/closing duties, ticket sales (in-person and by phone), order fulfillment, and show-night service delivery
- Answering patron inquiries, troubleshooting issues, and providing accessible and welcoming customer service
- Supporting accurate cash handling, reporting, and daily reconciliation during assigned shifts
- Proficient use of the Z’s ticketing and software systems and pursuing ongoing professional development in this area in response to organizational needs.
- Other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
