The purpose of this position is to contribute to the execution of high-level support work, including support for all users through the resolution of specialized benefit cases using Service Now technology for cases related to Financial Benefits. A critical focus will be on identifying process improvement opportunities, optimizing centralized work, and measuring the delivery of those services in a consistent objective way. This position will establish a credible relationship with team members, Advisor HRs and HR Partners to ensure Tyson benefits program policies and procedures are followed and understood in a fair, consistent and equitable manner. This position will monitor and respond to the appropriate team or team member in order to resolve the cases timely and accurately. Further responsibilities will include maintaining professional and technical knowledge by delivering results to the customer.
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Job Type
Full-time
Career Level
Manager