Manager, Benefits & HR Operations

Kentro • McLean, VA

5d • Hybrid

About The Position

Kentro is hiring for a Manager, Benefits & HR Operations to support our Corporate People Services Team. The Manager, Benefits & HR Operations is responsible for leading the administration, operational effectiveness, compliance, and continuous improvement of employee benefits, leave administration, accommodations, and related People Services programs. This role serves as the operational owner of Benefits & HR Operations, providing leadership, oversight, and direction for service delivery, team performance, vendor partnerships, and employee support activities. Serving as the organization's senior subject matter expert for benefits administration, leave management, accommodations, and operational compliance, this role balances hands-on execution with people leadership and operational ownership. The Manager partners closely with HR leadership, Payroll, HRIS, Finance, Legal, managers, employees, brokers, TPAs, and external vendors to ensure programs are administered effectively, compliantly, and with a strong focus on employee experience. The ideal candidate is a seasoned benefits professional who has progressed from hands-on administration into increasingly complex operational leadership responsibilities. They bring deep subject matter expertise, sound business judgment, and a passion for developing people, improving processes, and building scalable operations that support organizational growth.

Requirements

• Bachelor’s degree in human resources, Business Administration, or related field; equivalent experience may be considered.
• 8+ years of progressive experience in benefits administration, leave management, accommodations, and HR operations, including hands-on administration responsibilities and increasing levels of leadership accountability.
• Demonstrated experience administering multi-state employee benefits programs and leave administration processes.
• Experience managing complex employee benefits, leave, and accommodation matters requiring advanced judgment and problem solving.
• Experience partnering with brokers, carriers, TPAs, leave administrators, and external vendors.
• Experience interpreting and applying federal and state regulations including FMLA, ADA, ACA, COBRA, HIPAA, and related compliance requirements.
• Demonstrated experience mentoring, coaching, training, or leading HR team members in formal or informal leadership capacities.
• Strong analytical, organizational, decision-making, communication, and stakeholder management skills.

Nice To Haves

• Prior people management experience.
• Experience leading Benefits and HR Operations functions within a growing organization.
• Experience supporting government contracting environments.
• Experience with UKG Pro or similar Human Capital Management (HCM) platforms.
• CEBS, SHRM-CP/SCP, PHR/SPHR, or related professional certifications.

Responsibilities

• Lead the administration and operational effectiveness of employee benefits programs, ensuring accurate, timely, and compliant delivery of services.
• Serve as the senior subject matter expert for benefits administration, leave management, accommodations, retirement programs, and employee support matters.
• Oversee administration of job-protected leave programs, including FMLA, military leave, ADA leave coordination, state leave programs, and other applicable leave requirements.
• Provide guidance and oversight regarding complex employee benefits, leave, and accommodation matters requiring advanced judgment and resolution.
• Act as the final escalation point for complex employee support concerns related to benefits administration, leave management, accommodations, and compliance matters.
• Support and oversee annual open enrollment planning, execution, communications, and employee education efforts.
• Ensure employees receive accurate, timely, and professional support while promoting a positive employee experience.
• Independently resolve complex benefits, leave, and accommodation matters while exercising sound judgment and risk awareness.
• Serves as a critical partner in the development and execution of the organization's Total Rewards strategy by fostering collaboration across Benefits, Compensation, Payroll, HR, and business leaders to ensure programs are competitive, compliant, operationally effective, and aligned with organizational goals.
• Manage relationships with benefits brokers, TPAs, carriers, leave administrators, wellness providers, and other external vendors.
• Evaluate vendor performance, service delivery effectiveness, employee experience outcomes, and operational opportunities for improvement.
• Partner with HR leadership on benefits program evaluations, vendor assessments, renewals, and recommendations.
• Support benefits strategy discussions through market research, benchmarking, operational analysis, and program effectiveness assessments.
• Oversee implementation of approved program changes, vendor transitions, and operational enhancements.
• Partner with Payroll and HRIS teams to ensure accurate administration of benefits deductions, eligibility processes, enrollments, and system integrations.
• Monitor operational metrics and service delivery standards to ensure quality and consistency across Benefits & HR Operations functions.
• Support retirement, wellness, and financial well-being programs through effective vendor management and operational oversight.
• Ensure benefits, leave administration, and accommodations processes comply with federal, state, and local regulatory requirements.
• Provide oversight for compliance reporting, documentation management, audit readiness activities, and risk mitigation efforts.
• Monitor legislative and regulatory developments impacting benefits administration, leave programs, accommodations, and employee support practices.
• Partner with Legal, HR leadership, brokers, and vendors to address compliance risks and operational concerns.
• Establish and maintain operational controls, documentation standards, and governance processes.
• Oversee reporting and metrics related to benefits administration, leave activity, compliance requirements, and operational performance.
• Identify operational risks, recommend corrective actions, and implement sustainable solutions to improve compliance and service delivery.
• Provide direct leadership, coaching, performance management, and professional development for Benefits and HR Operations team members.
• Establish service delivery expectations, workflows, operational standards, and team priorities to ensure effective and consistent support.
• Monitor workload distribution, team performance, and operational effectiveness while fostering a culture of accountability, collaboration, and continuous improvement.
• Support hiring, onboarding, workforce planning, succession planning, and ongoing capability development within the Benefits & HR Operations function.
• Build scalable operations through process optimization, documentation, cross-training, knowledge sharing, and development of team capabilities.
• Serve as the primary operational leader for Benefits & HR Operations, exercising sound judgment and decision-making authority while actively supporting complex benefits, leave, accommodations, and employee support matters as needed.
• Provide recommendations to HR leadership regarding operational priorities, staffing needs, compliance risks, vendor performance, and service delivery improvements.
• Lead continuous improvement initiatives focused on operational efficiency, employee experience, compliance effectiveness, and service delivery.
• Evaluate trends, recurring employee concerns, and operational challenges to identify opportunities for improvement.
• Partner with HR Operations, HRIS, Payroll, Communications, and HR Business Partners to improve employee-facing processes and resources.
• Oversee development of employee communications, educational materials, and support resources related to benefits, leave administration, accommodations, and wellness programs.
• Drive standardization of processes, workflows, documentation, and operational practices across Benefits & HR Operations functions.
• Support organizational growth through scalable processes, operational readiness, and service delivery enhancements.

Benefits

• paid time off
• healthcare benefits
• supplemental benefits
• 401k including an employer match
• discount perks
• rewards
• education reimbursement for certifications, degrees, or professional development
• flexibility for you to take a course, complete a certification, or other professional growth and networking
• funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
• charity galas/events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager