Benefits & People Operations Lead

RLDatix•Chicago, IL

6d•Hybrid

About The Position

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We're searching for a Chicago-based Principal Analyst, Benefits & People Operations to join our People Operations team, so that we can own, strengthen, and strategically advance our benefits programmes across North America. The Principal Analyst will serve as RLDatix's trusted benefits expert and data custodian — driving operational excellence, audit readiness, and employee-centred programme design — to ensure every member of TeamRLD is protected, informed, and well-served.

Requirements

Significant experience (10+ years) in end-to-end benefits administration in the US and Canada, ideally within organisations of 1,500 or more employees across multiple states.
Proven success in acting as a benefits thought leader, with the ability to shape plan design, lead vendor and broker negotiations, and inform EVP strategy using data-driven market and regulatory insight.
In-depth knowledge of US and Canadian benefits compliance frameworks, including ERISA, ACA, COBRA, HIPAA, IRS Section 125, provincial Canadian legislation, non-discrimination testing, and statutory filings.
A demonstrated understanding of the connection between benefits administration and payroll accuracy — including experience reconciling benefits data against HRIS and payroll systems; hands-on experience with Dayforce/PeopleHub is a significant plus.
A knack for working both independently and collaboratively within a high-volume, fast-paced, globally matrixed environment, engaging effectively with employees, people partners, payroll teams, brokers, and senior leadership.
Sincere interest in driving meaningful improvements to the employee experience through benefits education, process excellence, and a genuine commitment to getting the details right.

Responsibilities

Leading end-to-end benefits administration across the US and Canada — covering medical, dental, vision, life, disability, retirement (401(k), RRSP/DPSP), and ancillary programmes — in order to deliver seamless, compliant, and high-quality benefits experiences at scale.
Managing all benefits records, vendor file feeds, eligibility data, enrolment, and payroll reconciliation in order to ensure zero downstream errors and maintain full audit readiness across monthly, semi-monthly, and quarterly audit cycles.
Shaping the strategic direction of our benefits programmes by translating market intelligence, regulatory changes, and broker benchmarking data into prioritised recommendations for senior stakeholders and long-term EVP planning.
Redesigning and streamlining benefits administration workflows, open enrolment processes, and vendor file management to build consistency and efficiency across a growing, multi-entity organisation.
Responding to a high volume of employee benefits enquiries — including eligibility questions, claims escalations, life events, and open enrolment support — to deliver outstanding employee experience within established SLAs.
Crafting clear and compelling benefits communications, including open enrolment campaigns, employee education materials, total rewards statements, and policy updates, to ensure employees fully understand and utilise their benefits.