Associate Banker

Bank of Montreal•Milwaukee, WI

21d

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing guidance on financial solutions in customers’ best interests. Working collaboratively within the branch and with BMO partners, the role supports customer experience and business objectives, including identifying referrals that can expand customers’ relationships with BMO beyond personal banking. The Associate Banker welcomes and guides customers in the branch lobby, discusses banking services and digital or self-service options, provides personal banking and investment guidance, and completes transaction-based needs. The role reviews customer profiles, conducts needs-based conversations about everyday banking and credit cards, and incorporates relevant promotions and programs into recommendations. It also supports branch operations and contributes to business results and ongoing customer-experience improvements. The position may involve working at multiple branches or through different channels, with schedules that can vary from week to week. The Associate Banker follows risk, privacy, compliance, legal, regulatory, and ethical requirements; maintains knowledge of banking products and the financial services marketplace; and identifies and reports suspicious activity. The role completes diverse tasks within established limits, analyzes issues, and escalates them as needed. Additional work or accountabilities may be assigned.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions for referral to specialists.
Passionate commitment to helping customers and delivering a personal customer experience.
Ability to focus on results and thrive in a consultative sales and team-based environment.
Resourceful self-starter with confidence to approach customers.
Ability to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative responses to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
Canada only: registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service and provide financial guidance based on customers’ needs and best interests.
Welcome and guide customers in the branch lobby, discussing banking services and digital or self-service options.
Conduct customer conversations and recommend personal banking, investment, everyday banking, and credit card solutions as appropriate.
Complete customer transaction-based needs accurately and seamlessly.
Review customer profiles, identify needs and opportunities, and refer customers to BMO partners and specialists where appropriate.
Integrate relevant marketing promotions and programs into customer conversations.
Contribute to branch business results and the customer experience.
Support branch operations, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Collaborate with branch, market, and BMO partner teams, potentially across multiple branches or channels.
Organize work information to ensure accuracy and completeness, and seek ways to improve the customer experience.
Follow risk management, privacy, compliance, legal, regulatory, and ethical policies and procedures; protect customer and bank assets.
Maintain current knowledge of personal banking products, practices, trends, and the wider financial services marketplace.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Analyze issues, determine next steps, and escalate as required.