Associate Banker, 30 Hours, Garland, TX - Garland Branch (Bilingual Spanish and English Required)

JPMorgan Chase & Co. • Garland, TX

4d • Onsite

About The Position

As an Associate Banker within Chase, you will represent the company’s brand and culture through welcoming, attentive service and the use of banking solutions and financial technology. You will contribute to branch success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients work toward their financial goals. The position is based at the Garland Branch in Garland, Texas, and requires fluency in reading and speaking both Spanish and English.

The role involves welcoming clients, managing lobby traffic and appointments, servicing accounts and opening new ones, helping clients with routine banking and digital self-service tools, and performing branch operations involving cash devices. Work must comply with applicable bank policies, procedures, and regulatory requirements.

Requirements

• Ability to put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, engage clients, understand their needs, and anticipate those needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively to elevate the client experience and deliver seamless service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Fluent reading and speaking ability in both English and Spanish.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients and create a welcoming branch environment by providing attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Service and maintain accounts and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Listen actively, ask thoughtful questions, demonstrate empathy, and share product knowledge and solutions to help clients achieve financial goals.
• Partner with other branch team members to provide seamless service and help clients meet their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.

Benefits

• Competitive total rewards package, including base salary; eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching. Additional benefits and programs are available based on eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED