Associate Banker, 30 Hours, Garland, TX - Garland Branch (Bilingual Spanish and English Required)

JPMorganChase • Garland, TX

3d • Onsite

About The Position

At Chase, Associate Bankers create welcoming, memorable experiences for clients and employees while representing the company’s brand and culture through attentive service and current banking solutions. The Associate Banker contributes to branch success by delivering exceptional client experiences and building trusted relationships. They share product knowledge and solutions to help clients achieve their financial goals.

This role is for 30 hours at the Garland Branch in Garland, Texas, and requires fluency in both Spanish and English. The Associate Banker assists clients with account services, new accounts, everyday transactions, digital banking options, and branch operations while following applicable policies and regulatory requirements.

Requirements

• Ability to put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand and help clients, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively with a team to provide seamless service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Fluency in reading and speaking both English and Spanish.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch and provide attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and banking and regulatory requirements.
• Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, in accordance with bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED