Associate Banker

Bank of Montreal • Bloomington, MN

24d

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by understanding their needs and offering guidance on financial solutions that are in their best interests. Working collaboratively with branch colleagues and BMO partners, the role supports a positive customer experience and contributes to branch business objectives, including identifying opportunities to deepen customer relationships beyond personal banking.

The Associate Banker welcomes customers in the branch lobby, guides them to suitable digital and self-service options, and conducts conversations about banking services, personal banking, investments, everyday banking plans, and credit card needs. The role completes customer transactions seamlessly, makes relevant referrals, and supports operational activities such as inventory management, escalated service requests, application follow-up, filing, and branch opening and closing activities.

The position requires compliance with risk, privacy, legal, and regulatory policies; protection of customer and bank assets; and identification and reporting of suspicious activity potentially related to money laundering. The Associate Banker keeps current on personal banking products, industry practices, trends, and the broader financial services marketplace. Work may take place at multiple branches or through different channels according to market needs, and the schedule may vary by week in days, hours, and shifts.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles.
• Confident and experienced using social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Ability to focus on results and thrive in a consultative sales and team-based environment.
• Resourceful, self-starting approach and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• For roles in Canada, registration to sell investment products must be completed or in progress and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

• Deliver exceptional service to customers and prospects and provide advice on financial solutions suited to their needs.
• Welcome and guide customers in the branch lobby, including recommending digital and self-service banking options.
• Conduct needs-based conversations about banking services, personal banking, investment advice, everyday banking plans, and credit card needs.
• Complete customer transactions with seamless execution.
• Identify opportunities to refer customers to BMO partners and grow customer relationships beyond personal banking.
• Integrate marketing promotions and programs into customer conversations and provide strategic advice.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, customer application follow-up, filing, and opening and closing activities.
• Organize work information to ensure accuracy and completeness, and seek creative ways to improve the customer experience.
• Follow risk and compliance processes and policies, protect customer privacy and assets, and act in customers’ best interests.
• Maintain current knowledge of the financial services marketplace, legal and regulatory environment, and personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Protect the Bank’s assets and comply with applicable legal, regulatory, and ethical requirements.
• Analyze issues, determine next steps, and escalate matters as required.
• Apply the Risk Management Framework and make sound, risk-informed decisions in line with business strategy, approved risk appetite, policies, laws, and regulations.
• Take on broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, and other perks and rewards.
• Training and coaching, manager support, and network-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed