Associate Banker

BMO • Niles, IL

1d • $41,500 - $60,500 • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and offering guidance on appropriate financial solutions. Working collaboratively with branch colleagues and BMO partners, the role supports customer relationships, branch business results, and a seamless customer experience. The position typically involves 20 hours per week and may require working at multiple branches or through different channels. Schedules may vary from week to week in days, hours, and shifts.

The Associate Banker welcomes and guides customers in the branch lobby, discusses banking services and digital or self-service options, meets transaction needs, and conducts needs-based conversations about everyday banking and credit cards. The role also supports referrals to other BMO services, branch operations, and ongoing improvements to the customer experience.

The position requires following risk, compliance, legal, regulatory, privacy, and ethical requirements; protecting bank and customer assets; keeping current with products and industry developments; and identifying and reporting suspicious activity. Broader work or accountabilities may be assigned as needed.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles.
• Confident and experienced using social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Listening, problem-solving, and adaptability skills, including responding flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• Canada only: Registration to sell investment products completed or in progress; where applicable, it must be completed within 12 months.

Nice To Haves

• Certification in a related field of study is desirable.
• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.

Responsibilities

• Deliver exceptional service and provide advice and guidance on financial solutions suited to customer needs.
• Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
• Welcome and guide customers in the branch lobby and explain relevant digital and self-service banking options.
• Conduct conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice.
• Complete customer transactions seamlessly.
• Review customer profiles and discuss everyday banking plans and credit card needs to identify opportunities.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
• Work as a collaborative and versatile member of the branch and market team.
• Integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Organize work information accurately and completely.
• Take initiative to make customer experiences personal and help improve the overall customer experience.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Keep current with the financial services marketplace, legal and regulatory environment, and personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Comply with applicable legal and regulatory requirements and protect the Bank’s assets.
• Complete complex and diverse tasks within applicable rules and limits, analyze issues, determine next steps, and escalate when required.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included depending on the position’s pay type.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed