Associate Banker

BMO•Grand Junction, CO

2d•$41,500 - $54,500

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing guidance on financial solutions in customers’ best interests. Working collaboratively within the branch and with BMO partners, the role helps deliver a positive customer experience and achieve business objectives. The position is part time, scheduled for 20 hours per week; work may take place at multiple branches or through various channels, and the schedule may vary from week to week in days, hours, and shifts. The Associate Banker welcomes customers, guides them through available digital and self-service options, conducts banking conversations, and meets transaction-based needs. The role identifies opportunities to deepen customer relationships, supports branch business results, and contributes to day-to-day operational activities. It also follows risk, compliance, privacy, legal, and regulatory requirements while protecting the Bank’s assets and customers’ interests. BMO describes its purpose as “Boldly Grow the Good in business and life” and says it supports employees with tools and resources, training and coaching, manager support, and network-building opportunities. Compensation is listed as $41,500–$54,500, with part-time salaries prorated based on regularly worked hours. The package may include performance-based incentives, discretionary bonuses, and other perks and rewards. Benefits listed include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
A commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with the confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and flexibility in responding creatively to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
Canada only: Registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Nice To Haves

Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.

Responsibilities

Deliver exceptional service to customers and prospects, identify their needs, and provide advice and guidance on appropriate financial solutions.
Collaborate with BMO partners to identify referrals that can grow customers’ relationships with the Bank beyond personal banking.
Welcome and guide customers in the branch lobby and explain digital and self-service banking options.
Discuss banking services, recommend alternative banking channels, and provide personal banking and investment advice.
Complete customer transactions seamlessly.
Review customer profiles and hold needs-based conversations about everyday banking plans, credit card needs, and potential opportunities.
Contribute to branch business results and the customer experience.
Support operational activities such as inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Work as a collaborative and versatile member of the branch and market team.
Integrate marketing promotions and programs into customer conversations to provide strategic advice.
Organize work information to ensure accuracy and completeness.
Find creative ways to personalize customer experiences and contribute to ongoing improvements.
Follow risk and compliance processes and policies to protect customer assets and privacy and act in customers’ best interests.
Maintain current knowledge of the financial services marketplace, the legal and regulatory environment, personal banking products, practices, and trends.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Comply with applicable legal and regulatory requirements and protect the Bank’s assets.
Complete complex and diverse tasks within established rules and limits; analyze issues, determine next steps, and escalate as needed.
Apply the Risk Management Framework and Risk Culture, make sound risk-informed decisions, and act within the approved Risk Appetite and applicable policies, standards, procedures, laws, and regulations.
Perform broader work or accountabilities as assigned.