ASSOCIATE BANKER

BMO•Irvine, CA

8d•$45,000 - $75,000•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing guidance on financial solutions in their best interests. Working collaboratively within the branch and with BMO partners, the role supports customer experience and business objectives, helps customers use digital and self-service banking options, and identifies opportunities to grow customer relationships. The position is part-time, scheduled for 20 hours per week. Work may take place at multiple branches or through different channels, and the schedule may vary from week to week in days, hours, and shifts. The role handles customer transactions and needs-based conversations about personal banking, credit cards, and investment advice, while contributing to branch results and supporting operational activities. It also requires compliance with risk management, legal, regulatory, privacy, and ethical requirements, including identifying and reporting suspicious activity that may be related to money laundering. BMO describes its purpose as “Boldly Grow the Good in business and life” and says it supports team members with training, coaching, manager support, and opportunities to build networks and broaden skills. BMO is an equal employment opportunity employer and provides reasonable accommodations to individuals with disabilities.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Passionate commitment to helping customers.
Drive to deliver a personal customer experience.
Focus on results and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including ability to build rapport and connections with customers.
Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.
For Canada: registration to sell investment products completed or in progress; if in progress, it must be completed within 12 months, as appropriate for the jurisdiction.

Nice To Haves

Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.

Responsibilities

Deliver exceptional service to customers and prospects and provide advice and guidance on financial solutions suited to their needs and interests.
Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
Welcome and guide customers in the branch lobby, advising them on digital and self-service options.
Conduct client conversations about banking services, alternative banking channels, personal banking, and investment advice.
Execute customer transactions seamlessly.
Review customer profiles and conduct needs-based conversations to identify opportunities and address everyday banking plans and credit card needs.
Contribute to branch business results and the customer experience.
Support operational activities, including inventory management, escalated service requests, following up on customer applications, filing, and opening and closing activities.
Collaborate as a member of the branch and market team; work at multiple branches or through different channels as market needs require.
Integrate marketing promotions and programs into customer conversations to provide strategic advice.
Organize work information to ensure accuracy and completeness.
Find creative ways to personalize customer experiences and contribute to ongoing customer experience improvements.
Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
Maintain current knowledge of financial services, the legal and regulatory environment, personal banking products, practices, and trends.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Comply with applicable legal and regulatory requirements and protect the Bank’s assets.
Complete complex and diverse tasks within established rules and limits; analyze issues, determine next steps, and escalate as required.
Apply BMO’s Risk Management Framework and Risk Culture, make sound risk-informed decisions, and follow applicable policies, standards, procedures, laws, and regulations.
Perform other broader work or accountabilities as assigned.