Associate Banker, 30 Hours, Middletown, DE - Middletown Warwick Rd Branch

JPMorgan Chase & Co. • Middletown, DE

19h • Onsite

About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by providing friendly, attentive, and welcoming service. You help create exceptional client experiences, build trusted relationships, share product knowledge, and connect clients with banking solutions that support their financial goals. The role contributes to branch success by providing account services, assisting with daily transactions, and carrying out branch operations in accordance with bank policies and regulatory requirements.

Requirements

• Ability to put clients first and exceed their expectations through attentive, friendly service.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
• Ability to resolve client issues quickly and accurately, with attention to detail.
• Ability to work collaboratively with a team to deliver consistent, seamless client service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch, manage lobby traffic using a tablet, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing relevant product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals and provide seamless service.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED