Associate Banker

Bank of Montreal•Chanhassen, MN

11d•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects, identifies their needs, and provides guidance on financial solutions in their best interests. Working collaboratively with branch colleagues and BMO partners, the role supports the customer experience and branch business objectives, identifies referral opportunities, and helps customers use digital and self-service banking options. The position welcomes and guides customers in the branch lobby, discusses banking services and alternative channels, provides personal banking and investment guidance, and handles transaction-based needs. It reviews customer profiles, engages customers in needs-based conversations about everyday banking and credit cards, and incorporates relevant marketing promotions. The Associate Banker also supports branch operations, contributes to customer-experience improvements, and follows risk, compliance, privacy, and asset-protection requirements. This is a part-time role, typically scheduled for 20 hours per week. The employee may work at multiple branches or through different channels according to market needs, and the schedule may vary from week to week in days, hours, and shifts. Broader work or accountabilities may be assigned as needed.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
Some experience in a consultative customer service or sales role.
Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Passionate commitment to helping customers and delivering a personal customer experience.
Ability to focus on results and thrive in a consultative sales and team-based environment.
Resourceful self-starter with the confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative responses to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For Canada: registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Nice To Haves

Certification in a related field of study.

Responsibilities

Deliver exceptional service and provide advice and guidance on financial solutions aligned with customers’ best interests.
Welcome and guide customers in the branch lobby and explain digital and self-service banking options.
Conduct customer conversations about banking services, alternative channels, personal banking, and investment advice.
Complete customer transactions seamlessly and identify needs involving everyday banking and credit cards.
Collaborate with BMO partners to identify referral opportunities and grow customer relationships.
Support branch business results and contribute to the customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Integrate relevant marketing promotions and programs into customer conversations.
Organize work information to ensure accuracy and completeness, and seek creative ways to make customer experiences personal and improve them.
Follow risk and compliance processes and policies, safeguard customer assets and privacy, and act in customers’ best interests.
Keep current with financial services, legal and regulatory requirements, personal banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Protect the Bank’s assets and comply with applicable regulatory, legal, ethical, and risk-management requirements.
Analyze issues, determine next steps, and escalate as required.