Associate Banker

Bank of Montreal • HB Monona, WI

20d • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on suitable financial solutions. Working collaboratively within the branch and with BMO partners, the role supports customer experience and business objectives, develops referral opportunities, and helps customers use branch, digital, and self-service banking channels. The Associate Banker handles transaction-based needs, discusses everyday banking plans and credit card needs, and incorporates relevant promotions and programs into customer conversations.

The role also supports branch operations, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities. Associates follow risk and compliance policies, protect customer privacy and bank assets, stay current on products and regulations, and identify and report suspicious activity. Work may take place at multiple branches or through different channels, and schedules may vary from week to week in days, hours, and shifts.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
• Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
• Passionate commitment to helping customers and a focus on results in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative response skills.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organizational skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada only, registration to sell investment products must be completed or in progress, and must be completed within 12 months where appropriate for the jurisdiction.

Responsibilities

• Welcome and guide customers in the branch lobby, discussing banking services and available digital and self-service options.
• Identify customer needs and provide advice on personal banking, investment, everyday banking, and credit card solutions.
• Handle customer transaction-based needs with seamless execution.
• Review customer profiles and engage customers in needs-based conversations to identify opportunities and address their banking plans and credit card needs.
• Collaborate with branch colleagues and BMO partners, including identifying referral opportunities to grow customer relationships.
• Support branch business results and the customer experience.
• Assist with operational activities such as inventory management, escalated service requests, customer application follow-up, filing, and opening and closing activities.
• Organize work information to ensure accuracy and completeness, and seek creative ways to improve the customer experience.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Stay current with personal banking products, practices, trends, the financial services marketplace, and applicable legal and regulatory requirements.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Protect the Bank’s assets and comply with applicable regulatory, legal, and ethical requirements.
• Apply the Risk Management Framework and make sound, risk-informed decisions in line with business strategy, approved risk appetite, policies, laws, and regulations.
• Complete complex and diverse tasks within established rules and limits, analyze issues, and escalate as needed.
• Work at multiple branches or through various channels as market needs require; work schedules may vary.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included depending on the position’s pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed