Associate Banker

BMO • Racine, WI

7d • $41,500 - $54,500 • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing advice and guidance about financial solutions in customers’ best interests. The role works collaboratively with branch colleagues and BMO partners across channels to create a positive customer experience and achieve business objectives. The Associate Banker welcomes and guides customers in the branch lobby, supports digital and self-service banking, handles transaction-based needs, and has needs-based conversations about personal banking, credit cards, and investment advice. The position contributes to branch results, supports operational activities, follows risk and compliance requirements, and maintains current knowledge of banking products, practices, trends, and the financial services regulatory environment.

This is a part-time position, typically scheduled for 20 hours per week. The employee may work at multiple branches or through different channels depending on market needs; the schedule may vary from week to week in days, hours, and shifts. The stated salary range is $41,500–$54,500, with part-time salaries prorated according to regularly worked hours. Compensation may include commissions, performance-based incentives, discretionary bonuses, and other rewards.

BMO offers training, coaching, manager support, and networking opportunities. The posting also lists health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. BMO is an equal employment opportunity employer and provides reasonable accommodations to individuals with disabilities.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales, with a drive to deliver a personal customer experience.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Willingness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic knowledge of specialized sales and business banking solutions sufficient to refer customers to specialists.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada, registration to sell investment products must be completed or in progress and, if in progress, completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

• Deliver exceptional service to customers and prospects and provide advice about financial solutions in customers’ best interests.
• Collaborate with BMO partners to identify referrals that grow customers’ relationships with BMO beyond personal banking.
• Welcome and guide customers in the branch lobby and explain available digital and self-service options.
• Conduct customer conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice.
• Meet customers’ transaction-based needs with seamless execution.
• Review customer profiles and hold needs-based conversations about everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
• Work as a collaborative and versatile member of the branch and market team.
• Understand customers’ personal banking and credit card needs and incorporate marketing promotions and programs into conversations to provide advice.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make each customer’s experience personal and contribute to ongoing customer-experience improvements.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Keep current with the financial services marketplace, legal and regulatory environment, and industry ethics requirements.
• Maintain knowledge of personal banking products, practices, and trends and apply it in customer conversations.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Comply with applicable jurisdictional legal and regulatory requirements and protect the Bank’s assets.
• Complete complex and diverse tasks within established rules and limits; analyze issues, determine next steps, and escalate when required.
• Apply BMO’s Risk Management Framework and Risk Culture, make sound risk-informed decisions, and act within approved risk appetite and applicable policies, standards, procedures, laws, and regulations.
• Perform broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Training and coaching
• Manager support
• Networking opportunities
• Performance-based incentives and discretionary bonuses may be included in the total compensation package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed