Associate Banker, 40 Hours, Duluth, GA - Duluth Reynolds Crossing Branch
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by providing friendly, attentive service and using banking solutions and financial technology to create exceptional client experiences. You build trusted relationships, share product knowledge, and help clients work toward their financial goals. The role includes welcoming clients to the branch, assisting with account servicing and new accounts, educating clients about everyday banking and digital self-service options, and supporting branch operations. You work with other branch team members and follow applicable bank policies, procedures, and regulatory requirements.
Requirements
- Ability to provide attentive, friendly service and create a welcoming environment for clients.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
- Ability to resolve client issues quickly and accurately, with attention to detail.
- Ability to work collaboratively to provide seamless, caring client service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients as they enter the branch, manage lobby traffic and waiting queues using a tablet, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening, asking thoughtful questions, demonstrating empathy, and sharing relevant product knowledge and solutions.
- Partner with branch team members to help clients achieve their financial goals.
- Perform branch operations, potentially including management of the cash vault, ATM, and other cash devices, while following bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Commission-based pay and/or discretionary incentive compensation may be available in eligible roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
