Associate Banker, 40 Hours, Hawthorne, CA - Hawthorne Main Branch

JPMorgan Chase & Co.•Hawthorne, CA

17h•$25 - $30

About The Position

At Chase, the Associate Banker represents the brand and culture by creating welcoming and memorable experiences for clients. The role combines friendly, attentive service with banking solutions and financial technology to support branch success and build trusted client relationships. Associate Bankers share product knowledge and solutions to help clients work toward their financial goals. The position provides account servicing and maintenance, opens new accounts, supports day-to-day banking transactions, and helps clients use digital and self-service banking options. It also performs branch operations, including managing cash devices, while following applicable policies, procedures, and regulatory requirements.

Requirements

Ability to put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
Ability to communicate clearly and politely, engage clients to understand and help, and anticipate client needs.
Ability to resolve client issues quickly and effectively with attention to detail.
Ability to collaborate with a team to deliver seamless service with care and sincerity.
Ability to learn products, services, and procedures quickly and accurately.
Client service experience or comparable experience.
High school diploma or GED equivalent.

Nice To Haves

Strong desire and ability to influence, educate, and connect customers to technology solutions.
Cash handling experience.

Responsibilities

Welcome clients as they enter the branch, provide attentive and friendly service, manage lobby traffic and the waiting queue using a tablet, and schedule or cancel client meetings.
Service and maintain accounts and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
Educate and assist clients with day-to-day banking transactions and the use of self-service options, including the Chase Mobile App, Chase.com, and ATMs.
Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions; partner with branch team members to support clients’ financial goals.
Perform branch operations, which may include managing the cash vault, ATM, or other cash devices, while adhering to bank policies and procedures.