Associate Banker

BMO • Baldwin Park, CA

11d • $45,000 - $75,000 • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions in customers’ best interests. The role works collaboratively within the branch and with BMO partners across channels to create a positive customer experience and achieve business objectives. The Associate Banker welcomes and guides customers in the branch lobby, discusses banking services and digital or self-service options, meets transaction needs, and identifies opportunities related to personal banking, credit cards, investments, and referrals to specialists.

The position contributes to branch business results and supports operational activities, including inventory management, escalated service requests, following up on customer applications, filing, and opening and closing activities. It requires maintaining current knowledge of banking products, practices, trends, and relevant legal and regulatory requirements; following risk and compliance procedures; and identifying and reporting suspicious activity. Work may take place at multiple branches or through different channels, and the schedule may vary from week to week in days, hours, and shifts.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in a consultative customer service or sales role and a drive to deliver a personal customer experience.
• Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• Canada only: Registration to sell investment products completed or in progress; must be completed within 12 months, as appropriate for the jurisdiction.

Nice To Haves

• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.

Responsibilities

• Deliver exceptional service and provide advice and guidance on financial solutions that are in customers’ best interests.
• Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
• Welcome and guide customers in the branch lobby, and explain digital and self-service banking options.
• Discuss banking services, recommend alternative channels, and provide personal banking and investment advice.
• Execute customer transactions seamlessly.
• Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
• Integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness, and seek ways to personalize and improve the customer experience.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Stay current on the financial services marketplace, legal and regulatory environment, and personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Protect bank assets and comply with applicable legal, regulatory, and ethical requirements.
• Analyze issues, determine next steps, and escalate as required.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.
• Perform broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed