Associate Banker

Bank of Montreal • Aurora, IL

20d

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing guidance on financial solutions that serve their best interests. Working collaboratively within the branch and with BMO partners across channels, the role supports a positive customer experience and branch business objectives, including identifying referrals that can deepen customer relationships beyond personal banking.

The Associate Banker welcomes and guides customers in the branch lobby, discusses banking services and digital or self-serve options, and provides personal banking and investment guidance as appropriate. The role handles transaction-based needs, reviews customer profiles, and holds needs-based conversations about everyday banking plans and credit cards. It also supports branch operations and contributes to business results and ongoing improvements to the customer experience.

The position may involve working at multiple branches or through different channels according to market needs. Schedules may vary from week to week, including days, hours, and shifts. The Associate Banker follows risk, compliance, legal, and regulatory requirements; safeguards customer assets and privacy; and identifies and reports suspicious activity. The role applies sound, risk-informed judgment in accordance with BMO’s Risk Management Framework and related policies.

Requirements

• Typically 1–2 years of relevant experience and/or a certification in a related field of study, or an equivalent combination of education and experience.
• For Canada, registration to sell investment products must be completed or in progress and completed within 12 months, as appropriate for the jurisdiction.
• Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
• Some experience in a consultative customer service or sales role.
• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
• Commitment to helping customers and delivering a personal customer experience.
• Ability to focus on results and thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, flexibility, and creativity in responding to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.

Responsibilities

• Deliver exceptional service to customers and prospects, identify their needs, and provide guidance on suitable financial solutions.
• Collaborate with branch colleagues and BMO partners to deliver the desired customer experience and achieve business objectives.
• Identify referral opportunities that can grow customers’ relationships with BMO beyond personal banking.
• Welcome and guide customers in the branch lobby, including advising them about digital and self-service banking options.
• Discuss banking services and recommend alternative banking channels; provide personal banking and investment advice as appropriate.
• Complete customer transactions seamlessly and review customer profiles to identify opportunities and address everyday banking and credit card needs.
• Integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Support branch operations, including inventory management, escalated service requests, application follow-ups, filing, and opening and closing activities.
• Organize work information to ensure accuracy and completeness, and contribute creative approaches and improvements to the customer experience.
• Maintain current knowledge of personal banking products, practices, trends, the financial services marketplace, and the legal and regulatory environment.
• Follow risk and compliance processes, protect bank assets and customer privacy, comply with applicable requirements, and report suspicious patterns that may relate to money laundering.
• Analyze issues, determine next steps, and escalate as required; complete assigned tasks within applicable rules and limits.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included depending on the position's pay type.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed