Associate Banker

BMO • Garden Grove, CA

15d • $45,000 - $75,000 • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions that are in their best interests. The role works collaboratively with branch colleagues and BMO partners to create a positive customer experience and meet business objectives. It welcomes and guides customers in the branch, recommends digital and self-serve options, handles transaction needs, and conducts needs-based conversations about personal banking, credit cards, investments, and other available solutions.

The Associate Banker contributes to branch results and customer experience through referrals, operational support, accurate organization of work information, and creative approaches to customer service. The role may involve working at multiple branches or through different channels, and work schedules may vary from week to week in days, hours, and shifts.

The position follows risk and compliance processes, protects customer assets and privacy, stays informed about financial products and relevant legal and regulatory requirements, and identifies and reports suspicious activity. The Associate Banker applies BMO's Risk Management Framework and makes sound, risk-informed decisions in accordance with approved policies, laws, and regulations.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles.
• Confident and experienced using social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Ability to focus on results and thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the confidence to approach customers.
• Willingness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative response skills.
• Basic specialized knowledge, including knowledge of specialized sales and business banking solutions for referrals to specialists.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• For Canada roles, registration to sell investment products must be completed or in progress, as appropriate for the jurisdiction; in-progress registration must be completed within 12 months.

Nice To Haves

• Bilingual in English and Spanish preferred.

Responsibilities

• Deliver exceptional service and provide advice and guidance on financial solutions suited to customers' needs and interests.
• Collaborate with BMO partners to identify referral opportunities and grow customers' relationships with the bank.
• Welcome and guide customers in the branch lobby, including recommending digital and self-serve banking options.
• Conduct customer conversations about banking services, alternative channels, personal banking, and investment advice.
• Meet customers' transaction-based needs with seamless execution.
• Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support operational activities such as inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
• Integrate relevant marketing promotions and programs into customer conversations and provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make each customer's experience personal and contribute to ongoing customer experience improvements.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers' best interests.
• Maintain current knowledge of financial services, legal and regulatory requirements, and personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Protect the Bank's assets and comply with applicable regulatory, legal, and ethical requirements.
• Analyze issues, determine next steps, and escalate when required.
• Apply BMO's Risk Management Framework and make sound, risk-informed decisions aligned with business strategy and approved risk appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, perks, and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed