About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create exceptional client experiences. You help clients achieve their financial goals by building trusted relationships, sharing product knowledge, and connecting them with appropriate solutions. The role supports branch success through lobby service, account servicing and new account openings, education about digital and self-service banking options, and branch operations. You work collaboratively with other branch team members and follow applicable bank policies, procedures, and regulatory requirements.

Requirements

  • Ability to provide attentive, friendly service and create a welcoming environment for clients.
  • Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
  • Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
  • Ability to resolve client issues quickly and effectively with attention to detail.
  • Ability to collaborate with a team to deliver seamless service.
  • Ability to learn products, services, and procedures quickly and accurately.
  • Client service experience or comparable experience.
  • High school diploma or GED equivalent.

Nice To Haves

  • Strong desire and ability to influence, educate, and connect customers to technology solutions.
  • Cash handling experience.

Responsibilities

  • Welcome clients as they enter the branch and provide attentive, friendly service.
  • Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
  • Provide account servicing and maintenance and open new accounts in compliance with bank policies, procedures, and regulatory requirements.
  • Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
  • Build relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
  • Partner with other branch team members to help clients achieve their financial goals.
  • Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.

Benefits

  • Comprehensive health care coverage
  • On-site health and wellness centers
  • Retirement savings plan
  • Backup childcare
  • Tuition reimbursement
  • Mental health support
  • Financial coaching
  • Competitive total rewards package; eligible roles may receive commission-based pay and/or discretionary incentive compensation.
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