Associate Banker, 20 Hours, Burnsville, MN - Burnsville Branch
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by providing welcoming, attentive service and using current banking solutions and financial technology. You contribute to branch success by delivering exceptional client experiences, building trusted relationships, and sharing product knowledge and solutions to help clients work toward their financial goals. The role includes greeting and assisting clients as they enter the branch, managing lobby traffic and appointments, handling account servicing and maintenance, opening new accounts, and helping clients use digital and self-service banking options. You may also perform branch operations and manage cash devices while following applicable policies, procedures, and banking regulations.
Requirements
- Ability to put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to communicate clearly and politely, understand and assist clients, and anticipate their needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work collaboratively as a team to deliver seamless service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Create a welcoming environment by greeting clients, providing friendly service, managing lobby traffic and the waiting queue with a tablet, and scheduling or canceling client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with everyday banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Build relationships by listening actively, asking thoughtful questions, demonstrating empathy, sharing product knowledge and solutions, and partnering with branch team members to support clients’ financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
