Associate Banker

BMO•Lake Oswego, OR

11d•$41,500 - $60,500•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and offering guidance on financial solutions in customers’ best interests. The role works collaboratively within the branch and with BMO partners across channels to create a strong customer experience and achieve business objectives. It welcomes and guides customers in the branch, helps them use digital and self-service banking options, supports transaction needs, and discusses personal banking, investment, and credit card solutions. The position may involve working at multiple branches or through different channels, with schedules that can vary by week, including days, hours, and shifts. The Associate Banker contributes to branch results and operational activities, maintains current knowledge of banking products and the financial services marketplace, and follows risk, compliance, legal, and ethical requirements. It also identifies and reports suspicious activity, protects customer and bank assets, and applies BMO’s Risk Management Framework when making decisions.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions for referrals to specialists.
Passionate commitment to helping customers and delivering a personal customer experience.
Results-focused and able to thrive in a consultative sales and team-based environment.
Resourceful self-starter with confidence to approach customers.
Willingness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
Canada only: Registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service and identify customer needs to recommend appropriate financial solutions.
Collaborate with BMO partners to identify referrals that grow customers’ relationships with the bank.
Welcome and guide customers in the branch lobby and explain relevant digital and self-service options.
Conduct customer conversations about banking services, personal banking, investment advice, and alternative banking channels.
Complete customer transactions accurately and seamlessly.
Review customer profiles and discuss everyday banking plans, credit card needs, and potential opportunities.
Contribute to branch business results and the customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Integrate marketing promotions and programs into customer conversations to provide strategic advice.
Organize work information to ensure accuracy and completeness.
Seek creative ways to make customer experiences personal and to improve the overall customer experience.
Follow risk and compliance policies and processes to safeguard customer assets, maintain privacy, and act in customers’ best interests.
Stay current with the financial services marketplace, legal and regulatory environment, and personal banking products, practices, and trends.
Identify and report suspicious activity suspected to be related to money laundering.
Comply with applicable legal and regulatory requirements and protect the Bank’s assets.
Analyze issues, determine next steps, and escalate when required.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy and approved risk appetite.
Perform broader work or accountabilities as assigned.