Associate Banker

Bank of Montreal•Albuquerque, NM

19d•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing advice and guidance on financial solutions in customers’ best interests. Working collaboratively within the branch and with BMO partners, the role supports a strong customer experience and branch business objectives, including identifying referrals that can expand customer relationships beyond personal banking. The Associate Banker welcomes customers in the branch lobby, discusses available digital and self-service options, conducts conversations about banking services, and helps customers meet transaction-based needs. The role reviews customer profiles, discusses personal banking and credit card needs, integrates relevant promotions into customer conversations, and refers customers to specialists when appropriate. It also supports branch operations and contributes to ongoing improvements in the customer experience. The position follows risk, compliance, privacy, and asset-protection policies; keeps current with personal banking products and relevant regulatory developments; and identifies and reports suspicious activity. Work may take place at multiple branches or through different channels according to market needs, and weekly days, hours, and shifts may vary. This is a part-time position scheduled for 20 hours per week.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles and a drive to deliver a personal customer experience.
Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions sufficient to refer customers to specialists.
Passionate commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourcefulness and confidence approaching customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.

Nice To Haves

In Canada, registration to sell investment products completed or in progress; registration must be completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service to customers and prospects by identifying their needs and recommending appropriate financial solutions.
Collaborate with branch colleagues and BMO partners to support the customer experience and achieve business objectives.
Identify referral opportunities that may expand customers’ relationships with BMO beyond personal banking.
Welcome and guide customers in the branch lobby and explain available digital and self-service banking options.
Discuss banking services and recommend alternative banking channels, personal banking options, and investment advice as appropriate.
Complete customers’ transaction-based needs with seamless execution.
Review customer profiles and hold needs-based conversations about everyday banking plans and credit card needs.
Integrate relevant marketing promotions and programs into customer conversations.
Support branch operations, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Organize work information to ensure accuracy and completeness and seek creative ways to personalize and improve customer experiences.
Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
Maintain current knowledge of the financial services marketplace, legal and regulatory environment, and personal banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Protect the Bank’s assets and comply with applicable legal, regulatory, ethical, and internal requirements.
Analyze issues, determine next steps, and escalate as required; take sound, risk-informed decisions within the Bank’s Risk Management Framework and approved Risk Appetite.