Associate Banker

East West Bank•Rosemead, CA

About The Position

East West Bank’s Associate Banker is part of a customer-focused team delivering high-quality, personal, and technology-enabled relationship banking. The role helps customers meet their day-to-day financial needs, identifies products that fit those needs, connects customers with specialists in Wealth Management, Mortgage, and Commercial teams, and introduces customers to the bank’s digital products and services. The bank provides ongoing training to develop business knowledge, digital skills, and customer relationships.

Requirements

High school diploma or GED.
At least 1 year of recent customer service and cash handling experience.
Ability to learn products, services, and procedures quickly and accurately.
Strong customer service skills.
Strong attention to detail and time management skills.
Proficiency in Microsoft Word and Excel.
Flexibility to work weekends when needed.
Legal authorization to work in the United States; visa sponsorship is not offered at this time.

Nice To Haves

Bachelor’s degree is highly preferred.
One year of previous teller or new account experience in a banking institution is preferred.

Responsibilities

Provide strong customer service and assist with financial transactions, including cash withdrawals, deposits, transfers, loan and credit card payments, wire transfers, and foreign currency exchange.
Document large deposits over Currency Transaction Reports.
Identify fraudulent activity to help prevent potential losses to the bank.
Complete financial transactions accurately and efficiently while following bank policies, procedures, and regulatory requirements.
Maintain relationships with existing customers and cultivate new customer relationships.
Cross-sell and refer bank products, including depository products, wealth management, and mortgage services, to fit customers’ needs.
Use digital resources and technologies to improve customers’ digital banking experience.
Educate customers on conducting banking transactions online, through the mobile app, and via self-service portals.
Learn and adapt to new processes and technology platforms.
Perform other duties as assigned.