Associate Banker

BMO•Santa Clarita, CA

15d•$41,500 - $60,500•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing guidance on financial solutions that are in customers’ best interests. Working collaboratively within the branch and with BMO partners across channels, the role helps provide a positive customer experience and achieve business objectives. The position is part time, scheduled for 20 hours per week, and may involve working at multiple branches or through various channels. The schedule may vary from week to week in days, hours, and shifts. The Associate Banker welcomes customers in the branch lobby, guides them through available digital and self-service options, and discusses banking services, personal banking, and investment advice. The role meets transaction needs, reviews customer profiles, identifies opportunities to address everyday banking and credit card needs, and refers customers to specialists or other BMO partners as appropriate. It also supports branch operations and contributes to business results and continuous improvement of the customer experience. The role follows risk, privacy, compliance, and ethical requirements to safeguard customer assets and the Bank. It keeps current on relevant financial services products, practices, trends, and regulations, and identifies and reports suspicious activity that may relate to money laundering. Additional work or accountabilities may be assigned as needed.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
Passionate commitment to helping customers.
Drive to deliver a personal customer experience.
Focus on results and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with the courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For Canada: registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
Welcome and guide customers in the branch lobby, including advising them about digital and self-service banking options.
Discuss banking services with customers and recommend appropriate banking channels and personal banking or investment advice.
Complete customer transactions seamlessly.
Review customer profiles and conduct needs-based conversations about everyday banking plans, credit cards, and other opportunities.
Contribute to branch business results and customer experience goals.
Support operational activities, including inventory management, escalated service requests, following up on customer applications, filing, and opening and closing activities.
Work as a collaborative and versatile member of the branch and market team, potentially across multiple branches or channels.
Integrate relevant marketing promotions and programs into customer conversations and provide strategic advice.
Organize work information to ensure accuracy and completeness.
Find creative ways to personalize customer experiences and improve the overall customer experience.
Follow risk and compliance policies and processes to safeguard customer assets, protect privacy, and act in customers’ best interests.
Stay current with the financial services marketplace, legal and regulatory environment, personal banking products, practices, and trends.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Protect the Bank’s assets and comply with applicable legal, regulatory, and ethical requirements.
Complete complex and diverse tasks within established rules and limits, analyze issues, determine next steps, and escalate as required.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, and applicable laws and regulations.